Manage post-sale onboarding for restaurant customers through remote site assessment, Toast POS implementation, staff training, go-live support, troubleshooting, and follow-up guidance. Build onboarding plans, document installations and deviations, improve restaurant operational efficiency, and manage multiple engagements simultaneously. The role requires Vietnamese and English fluency, restaurant or hospitality experience, strong customer satisfaction and business operations experience, autonomy, organization, communication, and goal achievement.

Onboards restaurant customers onto Toast POS from purchase through go-live and early post-launch support. Builds implementation plans, conducts remote site assessments, documents installations, trains restaurant staff, troubleshoots issues, and provides follow-up guidance. Manages multiple onboarding engagements and large customer portfolios while meeting activation goals, maintaining timelines and budgets, and improving restaurant operational efficiency. Requires fluent Thai and English, restaurant or hospitality experience, and at least three years in customer satisfaction or business operations.