Top Customer Success & Experience Jobs in Seattle, WA

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Lead and scale Account Management for large enterprise merchant partners: set strategy, build and coach a high-performing team, drive retention/growth and product adoption, manage executive relationships, resolve complex issues, and partner cross-functionally to deliver measurable commercial outcomes.

Lead and coach a team of Technical Account Managers supporting SMB merchants post-sale. Oversee integrations, escalations, technical guidance, OKRs, demand forecasting, hiring, and cross-functional advocacy to drive merchant success and product adoption.

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.