Top Customer Success & Experience Jobs in Seattle, WA

Manage the Resident Consultant team to enhance and scale services, ensuring customer success and value realization for enterprise clients, while leading and developing talent.

Manage deployments of Samsara's IoT platform for large enterprise customers, create launch plans and roadmaps, run trainings, track adoption and account health, mentor teams, and collaborate cross-functionally to ensure successful implementation and value realization.

Lead and scale an Enterprise Customer Success team (6-8 CSMs) to drive adoption, retention, and expansion for SaaS enterprise customers. Define strategy, build technical depth, mitigate risk using data, partner cross-functionally, manage executive escalations, hire and develop talent, champion AI workflows, and improve customer outcomes and renewals.

Lead analytics and reporting for post-sales segments, reconcile data across Salesforce and financial/CS systems, design and enforce renewals and customer success processes, build adoption and retention reporting, and translate insights into recommendations for leadership to improve renewal rates and revenue retention.

The Enterprise Implementation Consultant in the Public Sector will manage customer relationships, oversee IoT solution deployment, and ensure value realization for enterprise customers, primarily in government contexts, while coordinating with cross-functional teams.

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Own enterprise customer implementations of Samsaras IoT platform, driving deployment, onboarding, training, and adoption. Create launch plans, track implementation progress and product usage, run trainings and demos, and coordinate cross-functionally to ensure customer success and value realization.