Lead end-to-end qualitative, quantitative, and mixed-methods UX research focused on patient acquisition, onboarding, booking, and initial care experiences. Frame ambiguous product questions, identify opportunities, synthesize behavioral and research data, and influence Product, Design, Data/Analytics, and Marketing decisions. Own a product area and research program while translating patient insights into measurable improvements in trust, confidence, conversion, and overall experience.

Lead end-to-end user research to inform product strategy and improve patient and provider workflows. Partner with Product, Design, Engineering, and Data to turn user signals and analytics into actionable insights, define research roadmaps, and influence build decisions in a fast-moving, remote-first mental health care product.

Design end-to-end provider tools that streamline therapist workflows, reduce administrative friction, and enable AI-enabled clinical decisions. Lead 0→1 product work, partner with Product, Engineering, Clinical, and Research, and deliver polished, accessible design systems and prototypes.