Own and operate production services end-to-end to ensure reliability, scalability, performance, and operational health. Define SLIs/SLOs, perform incident response and root cause analysis, build automation and self-healing, manage production changes, and collaborate with engineering, product, and operations teams to improve system design and observability.

Lead reliability, performance, and observability for multiple Vertafore products. Own SLIs/SLOs, incident response, error budget management, CI/CD and automation, and 24x7 on-call rotations. Manage managers and engineers, collaborate with Cloud Ops, Security, and Product to ensure scalable, highly available SaaS platforms.