Top Engineering Jobs in Seattle, WA

Provide customer-facing Microsoft infrastructure support in a case-based break/fix environment. Troubleshoot and resolve Azure, Microsoft 365, Windows Server, and related technology issues; manage cases, document resolutions, meet SLAs, collaborate with peers and Microsoft support, and participate in on-call coverage. The role also involves customer communication, technical documentation, mentoring, training, and identifying potential customer needs.

Leads a managed services engineering team supporting mainframe environments. Oversees customer satisfaction, service-level agreement delivery, staffing, resource allocation, operational processes, continuous improvement, budgets, vendor relationships, and technical service optimization. Serves as product owner for assigned services, manages performance and development, coordinates strategic technology planning, and supports customer reviews and escalations. Requires mainframe expertise, consulting leadership, ITIL knowledge, process improvement skills, and the ability to manage complex customer and business priorities.

Design, implement, administer, and maintain Splunk environments across on-premises and cloud infrastructures. Responsibilities include upgrades, patching, system health monitoring, troubleshooting, data onboarding, log parsing, indexing, normalization, SPL query development, and creation of dashboards, reports, and alerts. The role partners with application and network teams to identify data sources and supports operational, security, and business analytics.

Leads a Managed Services Engineering team delivering cloud, hybrid infrastructure, automation, observability, security, and managed operations services. Owns service delivery, SLAs, operational performance, resource allocation, customer satisfaction, governance, continuous improvement, automation, reliability, and escalation practices for government customer environments. Develops teams, manages service quality and financial performance, and serves as product owner for assigned managed services offerings.

Design, implement, support, and optimize large-scale virtualized data center environments for managed services clients. Provide advanced troubleshooting, infrastructure planning, performance analysis, capacity management, technical documentation, customer consulting, training, and 24/7 on-call support. Serve as a technical point of contact, lead design workshops, execute technology projects, maintain service levels, improve procedures, and mentor teams on virtualization technologies.

Design, implement, and support enterprise physical security systems (video surveillance, access control, sensors, IoT). Consult with clients, develop technical architectures, configure and test systems, troubleshoot hardware/software, manage projects, run design workshops, and support sales and delivery. Travel 25-50% and perform hands-on installations and network-integrated solutions.

Own the end-to-end integration and automation architecture for the MyCDW platform. Design ServiceNow integrations, APIs, event-driven patterns, middleware, data contracts, AI-agent guardrails, automated workflows, and observability. Establish governance, security, coding standards, testing, documentation, and reusable architecture patterns. Evaluate platforms, lead prototypes, resolve complex issues, manage vendors, influence stakeholders, and align solutions with business strategy, compliance requirements, scalability, resilience, and cost objectives.