Top Engineering Jobs in Seattle, WA

Provides reactive, case-based support for Microsoft core infrastructure across multiple customer environments. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related technologies. Manages service cases, documents resolutions, communicates with customers, meets service-level commitments, participates in on-call rotations, supports infrastructure improvements, and collaborates with technical teams. Provides customer guidance, peer mentoring, technical documentation, and escalation support while identifying potential customer needs.

Leads marketing technology architecture, integrations, platform governance, and technical enablement. Designs cloud-native, API-driven solutions across Adobe, Salesforce, CDP, CRM, analytics, and AI platforms; oversees data models, identity resolution, observability, security, and operational health. Manages roadmap prioritization, budgets, vendors, implementations, and a technical team. Establishes AI governance and enables responsible use of generative, predictive, and agentic capabilities across marketing and customer engagement workflows.

Provides Microsoft infrastructure and cloud support for managed-services customers. Troubleshoots Copilot, Microsoft 365, Azure, Exchange, Windows Server, Active Directory, SCCM, and Intune issues in a case-based environment. Manages service requests, documents resolutions, meets service-level commitments, collaborates with customers and Microsoft support, participates in on-call coverage, contributes to infrastructure projects and documentation, and mentors peers.

Implements and supports enterprise AI infrastructure platforms across client environments. Configures Kubernetes, workload schedulers, GPU resource governance, containers, observability, security, and related platform services. Performs discovery, deployment, integration, upgrades, troubleshooting, validation, documentation, and knowledge transfer. Collaborates with cross-functional technical teams, contributes to implementation plans and Statements of Work, manages project deliverables, and provides client-facing consulting support. Travel and occasional extended or weekend work may be required.

Designs, implements, validates, benchmarks, troubleshoots, and supports accelerated compute and high-performance storage infrastructure for enterprise AI workloads. Conducts discovery, migrations, installations, configuration, testing, documentation, and client knowledge transfer. Collaborates with project managers, architects, sales teams, partners, and stakeholders to manage scope, timelines, risks, and deliverables. The role requires client-facing consulting, technical documentation, infrastructure troubleshooting, occasional overtime, and travel to client sites or company locations.

Implements, validates, troubleshoots, and optimizes high-performance AI network fabrics supporting GPU clusters and distributed workloads. Configures InfiniBand, Ethernet, RoCE, routing, congestion management, telemetry, cabling, and fabric-management systems. Performs installation, burn-in, performance testing, documentation, knowledge transfer, and client handoffs. Contributes to statements of work, implementation plans, and solution validation while managing project scope, schedules, budgets, and customer communication.

Provides L2/L3 support, administration, monitoring, troubleshooting, and optimization for cloud contact center platforms including Five9, NICE CXone, Webex Contact Center, and Cognigy. Resolves voice, routing, IVR, integration, reporting, and agent issues; manages incidents, changes, SLAs, root-cause analysis, documentation, and customer communications. Participates in 24/7 operations, on-call rotations, major incident response, maintenance, automation, and continuous service improvement for enterprise managed-services customers.

Provides senior operational support for enterprise Windows environments in a managed-services setting. Responsibilities include administering Windows Server, Active Directory, Group Policy, DNS, DHCP, certificates, virtualization, patching, monitoring, incident resolution, ticket management, PowerShell automation, change management, documentation, customer communication, cross-team collaboration, mentoring, and on-call support.

Leads a managed services engineering team responsible for AIX, Unix, and Linux service delivery. Oversees customer satisfaction, SLA performance, staffing, workload allocation, process improvement, operational procedures, budgets, vendor relationships, and technical service optimization. Manages customer reviews, support escalations, performance management, hiring, on-call schedules, and continuous service improvement while coordinating strategic and tactical technology plans across internal teams and partners.

Installs, customizes, upgrades, patches, maintains, and troubleshoots IBM z/OS and ISV products in managed mainframe environments. Supports disaster recovery, performance optimization, database and infrastructure administration, security, customer incidents, change control, and ServiceNow requests. Plans transitions and technical projects, develops automation scripts and documentation, supports proposals and service scoping, and mentors technical staff while maintaining customer relationships.