Partners with HR service groups to improve service delivery and employee experience through ServiceNow analytics. Owns HR dashboards, KPI definitions, reporting standards, metrics packages, access administration, troubleshooting, and analytics roadmaps. Analyzes service performance, employee feedback, and operational trends to identify root causes and recommend improvements. Coaches peers, supports end users, communicates insights to leaders, and collaborates on business requirements and reporting solutions.

Leads Boeing’s workers’ compensation administration program, including strategy, compliance, claims oversight, cost containment, audits, vendor management, reporting, and continuous improvement. Manages a professional team, oversees sensitive claims and program budgets, analyzes risk and claims metrics, collaborates with internal functions and regulators, and delivers training to promote consistent policy adherence.

Leads enterprise Leave of Absence and Time and Attendance operations, including third-party vendor governance, service quality, escalations, data integrity, payroll coordination, compliance controls, system implementations, and continuous improvement. Manages operational teams, establishes KPIs, drives automation and employee experience improvements, oversees issue resolution, and partners with HR, Benefits, Legal, Labor Relations, Payroll, and technology stakeholders.