Manage a full client travel portfolio delivering high-touch service using R&M and Navan technology. Book and manage air, rail, car, hotel, ferry, black car and charter reservations; drive cost savings, ensure policy compliance, monitor bookings, provide first-line support for mixed-mode (online/offline) bookings, and maintain SLAs and quality-control standards.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.