Top Operations & Support Jobs in Seattle, WA

Leads daily operations for a 12–15-person Retirement Services team supporting IRA account opening, contributions, withdrawals, beneficiaries, and tax withholding. Oversees customer and colleague phone and chat support, regulatory controls, risk management, staffing, capacity, service levels, performance metrics, and continuous improvement. Partners cross-functionally on process enhancements, system implementations, and vendor integrations while coaching employees and ensuring fair customer outcomes.

Lead independent and supported investigations into check, card, loan, insider and organized fraud. Conduct interviews, liaison with law enforcement, prepare SARs and written reports, recover funds, generate fraud alerts, and ensure compliance with Bank Secrecy Act and related laws.

Lead end-to-end response for P1/P2 enterprise incidents, coordinate cross-functional stakeholders, run major incident bridges, communicate executive updates, document incidents, enforce governance and ITIL practices, drive post-incident reviews and remediation, and improve response via metrics, automation, and service management tools.

Lead and manage a Client Service team supporting high-net-worth individuals and advisor teams. Hire, train, develop career paths, optimize support models with Wealth Managers, onboard advisor teams, escalate and resolve sensitive issues (complaints, fraud, KYC), mitigate enterprise risk, improve efficiencies, and ensure regulatory compliance.

Lead enterprise incident response for high-impact P1/P2 events, coordinate cross-functional recovery, mature incident and service management practices, drive automation and ServiceNow improvements, ensure regulatory and audit alignment, run post-incident reviews, and mentor teams to improve operational resilience and reduce recurring outages.