Manages a brokerage support team within Wealth and Investment Management. Responsibilities include developing employees, allocating people and financial resources, engaging stakeholders, improving processes and risk controls, interpreting policies, resolving operational issues, supporting hiring, and ensuring compliance with FINRA licensing and regulatory requirements.

Manages a Brokerage Support team within Wealth and Investment Management, overseeing staffing, financial resources, operations, stakeholder engagement, process improvement, risk controls, policies, issue resolution, talent development, and hiring. The role requires financial services operations experience, leadership experience, and FINRA supervisory licensing, with ongoing regulatory, compliance, background screening, and licensing obligations.

Coordinates branch operations, teller transactions, customer support, scheduling, risk controls, and issue resolution. Supports the branch manager, educates customers about digital banking, identifies financial needs, escalates concerns, detects potential fraud, and helps motivate employees to meet business objectives while following banking policies and compliance requirements.