Set the vision, strategy, and roadmap for a large customer care technology platform. Partner with engineering, architecture, data science, and business leaders to guide platform investments, AI/ML capabilities, architectural decisions, scalability, reliability, and technical tradeoffs. Define metrics, testing strategies, and product documentation while aligning stakeholders and influencing senior leaders across organizational boundaries.

The Associate Director, Product Management - Autoship will lead product strategies, analyze business performance, and drive cross-functional alignment in the Autoship team at Chewy.