Leads product strategy, roadmap, and continuous improvement for PSA Vault and warehouse management systems. Oversees operational workflows including receiving, storage, inventory, fulfillment, and shipping while improving integrations with grading, marketplace, and logistics systems. Partners with Engineering, Operations, and business stakeholders to define requirements, prioritize initiatives, measure outcomes, and enhance customer experiences. The role also identifies AI and automation opportunities and coordinates cross-functional delivery across the Collectors ecosystem.