Leads cross-functional workforce management programs involving reporting, data integration, workflow automation, and business intelligence. Translates business requirements into technical solutions using tools such as Power BI, SharePoint, Verint, and enterprise data platforms. Analyzes operational data, manages risks, dependencies, vendors, budgets, and adoption, and improves workforce planning, reporting accuracy, automation, and decision-making.

Leads business architecture methods that connect business strategy with technology delivery. Assesses project and product requests, aligns stakeholders on scope and user journeys, develops architecture roadmaps and process frameworks, promotes reusable designs, and communicates architecture concepts to business and IT partners. The role requires extensive program and project management, business analysis, business relationship management, and enterprise or business architecture experience.

Serve as technology and AI strategist for a legal practice area: design and deliver low-code/no-code and AI solutions, own the practice technology roadmap, drive adoption, partner with IT/Legal Ops and vendors, gather requirements, manage cross-functional programs, and ensure measurable outcomes and stakeholder alignment.