Top Program and Project Management Jobs in Seattle, WA

Leads cross-functional operations enablement programs that improve scalable, compliant servicing. Owns roadmaps, operational readiness, change management, stakeholder governance, risk resolution, knowledge management, training strategy, process optimization, and performance measurement. Partners with Product, Engineering, Operations, Compliance, and vendors to translate strategic and regulatory requirements into effective workflows, resources, and customer and agent experiences.

Leads the global Customer Operations strategy and portfolio for geographic, product, merchant, and channel expansion. Builds scalable operating models, frameworks, and playbooks; manages cross-functional programs, dependencies, risks, budgets, and post-launch performance. Leads program and process management teams, partners with Product, Engineering, Analytics, Risk, Training, and Service Delivery, and drives governance, change management, continuous improvement, and stakeholder alignment across international markets.

Leads complex, cross-functional technical transformation and planning programs across engineering, product, analytics, and other teams. Establishes data-driven operational frameworks, improves software delivery processes, manages risks and dependencies, aligns stakeholders, supports change adoption, and drives continuous improvement across the organization.

Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.