Top Program and Project Management Jobs in Seattle, WA

Lead Healthcare Customer Care operations and programs, overseeing operations managers and driving scalability, SOPs, and compliance. Align cross-functional stakeholders, present to executives, manage roadmaps, KPIs, and continuous improvement, and implement large-scale change and automation to enhance service quality and efficiency.

Manage partner platform onboarding, integrations, and day-to-day partner operations. Define program strategy, set and track KPIs, maintain SOPs and documentation, lead cross-functional projects, and support incident investigations and resolution.

Manage partner platform onboarding and ongoing operations, set and track KPIs, develop SOPs and documentation, lead cross-functional projects, execute onboarding and integrations, and support incident investigations and resolution.

Lead operational ownership and optimization of recurring, stored, and advanced authorization payment capabilities. Drive cross-functional programs, monitor payment KPIs, resolve partner escalations, analyze decline and authorization trends, and improve payment reliability, customer retention, and operational SLAs.

Lead operational ownership of Healthcare payments across in-clinic, digital, and recurring workflows. Define and improve payment KPIs, manage incidents and vendor SLAs, drive cross-functional launches and defect resolution, and build monitoring, runbooks, and executive reporting to reduce payment friction and cost while improving reliability and customer and care-team experience.

Lead and scale Chewy's fraud prevention programs by driving cross-functional initiatives, leveraging analytics and machine learning, managing third-party partners, and owning day-to-day fraud operations. Translate business objectives into measurable plans, mitigate risks, and ensure rapid response to incidents while balancing customer experience and operational efficiency.