Top Program and Project Management Jobs in Seattle, WA

Lead healthcare program management across Rx, veterinary diet, veterinary care, and wellness initiatives. Manage Program Managers, establish governance, coordinate cross-functional teams, oversee roadmaps and milestones, identify customer experience risks, and deliver measurable improvements in contact rates, costs, retention, and healthcare KPIs. Partner with Customer Care, Operations, Product, Technology, Training, HR, and senior stakeholders to ensure alignment, readiness, and successful execution.

Lead operational ownership and optimization of recurring, stored, and advanced authorization payment capabilities. Drive cross-functional programs, monitor payment KPIs, resolve partner escalations, analyze decline and authorization trends, and improve payment reliability, customer retention, and operational SLAs.

Manage partner platform onboarding and ongoing operations, set and track KPIs, develop SOPs and documentation, lead cross-functional projects, execute onboarding and integrations, and support incident investigations and resolution.

Lead operational ownership of Healthcare payments across in-clinic, digital, and recurring workflows. Define and improve payment KPIs, manage incidents and vendor SLAs, drive cross-functional launches and defect resolution, and build monitoring, runbooks, and executive reporting to reduce payment friction and cost while improving reliability and customer and care-team experience.