Supports dropship operations through vendor and order management, improving product availability, instock rates, forecasting accuracy, and shipment performance. Analyzes supply chain data, identifies process improvements, prepares reports, automates manual tasks, communicates updates, and collaborates with vendors and cross-functional stakeholders to resolve operational issues.

Manages the Virtual Healthcare Services category through performance analysis, market sizing, customer segmentation, promotional strategy, forecasting, and P&L management. Recommends product, marketing, operational, and promotional improvements to increase profitability and customer value. Leads business updates, deep dives, cross-functional planning, stakeholder alignment, and rapid scaling of new virtual care offerings while tracking results and optimizing execution.