Seattle-based Latchel is simplifying rental maintenance requests and on Wednesday announced that it raised $16.7 million in a Series A round led by F-Prime Capital. Prior to the Series A, the company had raised $7.6 million in various seed, pre-seed and angel rounds.
Latchel’s platform helps property managers address the bevy of service requests and questions they receive from tenants. To process general maintenance inquiries from residents, the platform generates a local phone number that residents can call or text. These questions are then fielded by experienced professionals. For repair services, Latchel can schedule services from the property manager’s preferred vendors and will keep work orders, invoices and appointments saved on the platform.
Latchel also partners with other companies to offer residents discounts on rental and pet insurance.
“The most rewarding part of being able to build solutions in this industry is the relief, reassurance and empowerment we’ve been able to give to our customers and their residents and the difference it has made in both their businesses and personal lives,” Ethan Lieber, CEO and founder of Latchel, said in a statement. “We’re excited to have more fuel to continuously improve the solutions we build, expand and allow more property managers to provide better and more competitive resident service levels and to operate more doors with less overhead cost.”
Currently, the service is used in some 100,000 homes nationwide and processes more than 12,00 maintenance requests a month.
With the fresh funding, Latchel will work on new product development and increase third-party integration support for its platform.
Latchel’s living solutions also extend beyond renters and property managers. For homeowners, the company has services such as moving assistance, carpet cleaning and junk removal, to name a few.
