Teams at Acentra Health

Support portfolio planning, tracking, and evaluation by analyzing performance data, preparing reports and dashboards, forecasting and budgeting, performing variance analysis, and providing data-driven recommendations to leadership while collaborating with cross-functional teams.

Serve as the company's customer-facing contact across phone, email, and live chat. Troubleshoot product and account issues, document interactions in the CRM, and meet key metrics for response time, CSAT, and resolution rates.

Translate medical services into patient invoices, submit accurate insurance claims using ICD-10 and CPT coding, follow up on denied or underpaid claims with payers, and handle patient billing inquiries and payment plans to maximize collections.