Teams at ACG

Design and implement leader enablement systems that translate employee listening into clear action plans, provide tiered coaching and facilitation, monitor adoption and plan quality, build reusable playbooks and job aids, and partner with Organizational Intelligence and Culture teams to sustain accountability and change.

Manage homeowners catastrophe claims from assignment through closure. Responsibilities include contacting policyholders, investigating losses, analyzing coverage and state law, reviewing damage estimates, evaluating claim value, negotiating settlements, approving payments, identifying recovery opportunities, documenting claim files, and referring complex cases. The role primarily handles claims valued from $5,000 to $25,000 and requires strong communication, decision-making, customer service, negotiation, and insurance policy knowledge.

Manage the annual corporate and operational audit plan, including risk assessments, control testing, audit execution, findings, reporting, and recommendations. Supervise and develop professional auditors, review workpapers, coordinate with external auditors, support special projects, and advise management on control improvements and regulatory compliance. Maintain audit methodologies, budgets, timelines, and status reporting while promoting a strong corporate control environment across a multi-state organization.