Jobs at AHEAD

The Specialty Solutions Engineer will design and architect technical solutions in observability, partner with sales, and support customer engagements. Responsibilities include advising on solutions, developing relationships, and participating in pre-sales documentation.

Lead presales discovery, scoping, and design of outcomes-based managed services across cloud, infrastructure, Microsoft, networking, security, and observability. Develop service scope, proposals, pricing, tooling and operational handoffs; collaborate with delivery and account teams; present solutions and SLAs to clients; and identify expansion opportunities through renewals and cross-sell.

Lead and develop a procurement team while performing hands-on procurement (~70% of time). Validate orders in Salesforce, place equipment orders via vendor portals and APIs, troubleshoot order issues, manage confirmations, support end-of-period activities, improve processes, participate in hiring/onboarding, and ensure operational governance and customer satisfaction.

The Senior Client Solutions Engineer delivers technical presentations, designs solutions, and aids in sales efforts while maintaining client relationships and leading technical sales campaigns.

Lead architecture, design, development, and deployment of ServiceNow solutions (preferably IRM/SecOps). Mentor teams, run client workshops/demos, design integrations, contribute to presales, maintain expert certifications, and travel ~25% for client engagements.

Lead architecture, design, development, and deployment of complex ServiceNow IRM/SecOps solutions. Mentor teams, run client workshops/demos, design integrations, maintain certifications, participate in presales, and provide thought leadership across multi-resource programs.

Lead design, implementation, and support of enterprise campus, branch, and datacenter network solutions. Run discovery and design workshops, produce high- and low-level designs, perform Ekahau wireless surveys, deploy Cisco ISE, configure routing/switching (BGP/OSPF/etc.), and provide hands-on validation, troubleshooting, mentoring, and pre-sales technical support for client engagements.

Lead and grow a software engineering team building Hatch and Unity platforms. Partner with product and business stakeholders to deliver high-quality web features on schedule, guide architecture and technical decisions, refine development and AI-assisted workflows, hire and mentor engineers, conduct code reviews, and remove blockers so the team can ship reliably.

Lead large, multi-workstream Intelligent Operations transformation programs, bridging business strategy and technical execution. Manage governance, risks, finances, change management, executive stakeholder alignment, and cross-functional delivery teams to drive platform adoption, measurable business value, and account expansion.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, pipeline and forecasts in Salesforce, prepare pricing and proposals, handle orders and AR coordination, maintain client profiles, and provide value-add reporting and relationship management for assigned accounts.

Deploy and integrate AI-enabled SOC solutions across customer environments: design cloud-native ingestion pipelines, integrate SIEM/XDR/SOAR and tooling, implement automation and AI workflows, improve analyst experience, troubleshoot production issues, and provide technical leadership and field-facing delivery.

Lead design, automation, deployment, and integration of cloud and on-premises networking and network security across AWS, Azure, and GCP. Act as technical escalation point, produce assessments and low-level designs, mentor team members, run client workshops, and communicate project status.

Lead and build an Operations Excellence function to centralize operational quality, own issue management across quote-to-cash, drive root cause analysis and corrective actions, define SOPs and automation opportunities, maintain executive reporting and scorecards, and embed continuous improvement and governance across cross-functional teams.

Lead strategy and execution of internal communications to align employees with company strategy, priorities, and change initiatives. Develop enterprise communications campaigns, leadership messaging, toolkits, FAQs, intranet and newsletter content, and narrative tracking. Partner with leaders and transformation teams to translate complex topics, manage communication cadence, and use employee feedback and metrics to improve effectiveness.

Hands-on technical leader designing, building, and scaling AI-powered operational capabilities for Managed Services. Deliver agentic AI workflows (triage, remediation, RAG knowledge, orchestration), integrate with ITSM, observability, and automation tools, establish guardrails, and drive adoption and measurable operational outcomes like incident deflection and MTTR reduction.

The Senior Technical Consultant leads the design and implementation of enterprise-grade technical solutions, mentors team members, and collaborates on innovations for client projects.

Serve as a hands-on principal consultant embedded with business units to discover AI opportunities, facilitate design-thinking workshops, scope MVPs, guide platform fit, bridge business and engineering, drive adoption/change readiness, engage executives, and measure business impact through defined success metrics and reporting.

Build and operate production AI applications on enterprise GPT platforms: design agents and workflows, integrate enterprise data sources, implement APIs/webhooks, ensure security/observability, prototype and scale RAG and agentic solutions, measure model quality and cost, and partner with business stakeholders to deliver and support AI-enabled outcomes.

Lead a multinational order management team to ensure logistics data integrity, analyze performance metrics, collaborate with sales, procurement, IT and external partners, prioritize vendor data feeds, monitor shipments, and resolve customer shipment issues to improve timeliness and accuracy.

Lead architecture, design, development, and deployment of ServiceNow solutions (ITOM preferred). Mentor project teams, run client workshops/demos, design integrations, participate in presales, maintain certifications, and deliver high-quality written deliverables. Travel ~25%.