Jobs at Airbnb

Own the end-to-end demand strategy for Airbnb Experiences across guest lifecycle, CRM, email, push, editorial content, and referrals. Define roadmaps, audience segmentation, testing frameworks, automation, success metrics, and content-to-conversion measurement. Partner with Growth Marketing, Product, Engineering, Brand, Creative, and external vendors to execute strategy and influence roadmap priorities. The role requires senior-level ownership of business outcomes, analytical decision-making, and cross-functional leadership in a matrixed environment.

Leads internal communications for Airbnb’s technology organization, partnering with VP-level leaders and focusing on AI and data science. Develops executive messages, presentations, all-hands narratives, change communications, and short-form scripts; translates technical work for varied audiences; coaches presenters; and strengthens editorial standards across company channels. Also supports crisis communications, special projects, content measurement, and strategic communications programs.

Lead strategy, roadmap, prioritization, and execution for Airbnb’s community experience support platforms. Define measurable objectives, align senior stakeholders, manage the product backlog, evaluate competitive landscapes, and collaborate with engineering, design, marketing, analytics, and cross-functional teams to deliver scalable guest and host support experiences.

Own Airbnb’s brand voice and editorial guidelines while shaping AI-assisted content production. Train and evaluate language models, review AI-generated copy, establish scalable editorial QA processes, and translate brand standards into prompts and training examples. Partner with Marketing Technology, Legal, Trust, and Localization teams to develop editorial tools, ensure global consistency, mentor creative talent, and maintain high standards for brand-accurate language across marketing and product surfaces.

Develop long- and short-term Airbnb brand strategy, positioning, campaign briefs, and strategic narratives. Translate consumer research, cultural signals, and business priorities into clear insights and creative direction. Partner with marketing, media, product, and creative teams on campaigns, launches, and cultural moments; evaluate creative work and influence senior leaders through compelling presentations and writing.

Lead development of Airbnb’s data catalog infrastructure, including metadata management, data discovery, quality, lineage, governance, privacy, access control, retention, and classification. Build scalable metadata integrations, onboarding tools, and metadata-driven policies across online, offline, machine learning, visualization, and third-party data systems. Collaborate with infrastructure and cross-functional teams to meet business and regulatory requirements.

Lead product analytics for Guest or Host App: analyze large datasets, design and evaluate experiments, build metrics and reporting tools, apply statistical and causal methods, partner cross-functionally, present insights to stakeholders, and leverage AI to automate tasks.

Lead quality and standards policy for Airbnb’s host and guest marketplace. Develop scalable policy frameworks, guide enforcement-system operationalization, collaborate with Product, Legal, Community Support, and Supply teams, and use data, research, and community insights to improve policies. The role requires expertise in two-sided marketplaces, reviews and reputation systems, consumer protection, cross-functional leadership, strategic judgment, and executive communication.

Lead Airbnb’s guest payments platform, including pay-ins, refunds, payment methods, processing resilience, installments, and financing solutions. Own platform strategy, roadmap, product delivery, metrics, and operational excellence while partnering with engineering, design, risk, compliance, legal, tax, and marketing teams. Manage and develop senior platform managers, influence senior stakeholders, and expand global payment capabilities across countries, currencies, and processing partners.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Leads the global quality program for Airbnb’s Safety, Premium Support, and CS Labs functions. Owns quality strategy, governance, calibration, QA execution, root-cause analysis, coaching effectiveness, KPI reporting, and partner scorecards. Drives AutoQA and responsible AI quality frameworks, translates insights into product and policy improvements, and presents risks to executives. Manages globally distributed quality leaders and analysts while overseeing vendor governance, performance improvement, and cross-functional alignment across complex, sensitive support environments.

Own the demand-side merchandising and discoverability strategy for Airbnb Experiences. Partner with Product, Engineering, and Supply on ranking, personalization, placement, and experimentation. Build dashboards and measurement systems to evaluate discoverability and merchandising performance, close analytics gaps, and guide investment decisions. Influence technical roadmaps, align senior stakeholders across competing mandates, and coordinate channel strategies with marketing leads.

Lead marketing strategic finance and analytics for investment allocation, budgeting, KPI and OKR target setting, ROI evaluation, campaign performance reporting, and strategic planning. Partner with Marketing, Finance, Data Science, Product Marketing, and senior executives to analyze trends, build financial models, extract and visualize data, and translate insights into recommendations and growth strategies.

The Lead, Advanced Analytics, Acquisition will analyze data, define metrics, conduct A/B tests, and collaborate with teams to drive growth and insights.

Leads global sales operations for Airbnb’s supply organization, overseeing annual planning, segmentation, capacity modeling, forecasting, KPI and performance reporting, incentive strategies, and operational improvements. Partners with Sales, Finance, Marketing, Analytics, Data Science, and technical teams to identify growth opportunities, improve host lifecycle efficiency, increase sales productivity, and translate global strategies into executable initiatives. Provides analytical insights and strategic recommendations to senior leadership.

Responsible for fine-tuning state-of-the-art LLMs, optimizing models for deployment, and driving AI architectural decisions. Collaborate with cross-functional teams to develop impactful AI products.

Manage complex and large-loss insurance claims, including investigations, coverage issues, risk exposure, reserves, litigation, and resolution plans. Oversee insurers, third-party administrators, brokers, and outside counsel; ensure compliance and accountability across global partners. Collaborate with Legal, Trust, Safety, Product, Finance, Policy, and Crisis Management teams. Report claim performance and risks in business reviews, mentor claims specialists, and support mitigation strategies affecting Airbnb’s financials and captive insurance program.

The Sourcing Manager will strategize and manage sourcing for engineering and infrastructure needs, focusing on technology capabilities, cost efficiency, and automation integration. Responsibilities include stakeholder collaboration, supplier negotiations, and using AI tools to enhance decision-making processes.

Develop AI-powered solutions for personalized content and marketing. Collaborate with teams to optimize ML models and pipelines at scale, mentoring engineers and driving strategic growth initiatives.

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.