Jobs at Airbnb

Lead regional workplace experience by creating hospitality-forward office environments, managing vendors and office managers, running events and gatherings, and driving operational standards, playbooks, and employee engagement to ensure seamless daily operations and strong local culture.

As a Staff Software Engineer, you'll enhance Airbnb's build infrastructure, optimize performance, and mentor engineers to improve software development processes.

The Sourcing Manager will strategize and manage sourcing for engineering and infrastructure needs, focusing on technology capabilities, cost efficiency, and automation integration. Responsibilities include stakeholder collaboration, supplier negotiations, and using AI tools to enhance decision-making processes.

Develop AI-powered solutions for personalized content and marketing. Collaborate with teams to optimize ML models and pipelines at scale, mentoring engineers and driving strategic growth initiatives.

Lead Revenue Operations for Airbnb Platform, owning financial processes, controls, and audit support for invoicing, AR, bad debt, gift cards and collections. Manage and mentor a team, partner cross-functionally on SOX controls, payments, ERP integrations, and scale AI-enabled workflows while ensuring audit-ready human review and GAAP compliance.

The Platform Product Manager will define product vision and strategy for Anti-Discrimination and Equity, leading cross-functional teams to develop scalable, intelligent solutions for safety and integrity at Airbnb.

Lead strategy and operations for Airbnb's ticketing business, owning supply activation, tickets sold, GBV, and guest experience. Drive cross-functional priorities with product, marketing, supply, finance, and partnerships using market intelligence, financial modeling, and growth levers to scale the business.

Lead product strategy, roadmap, and launches for Airbnb Tickets. Translate guest/partner feedback into features and positioning, align cross-functional teams, build supply partnerships, ensure storefront quality, define ticketing data and inventory models, and drive go-to-market storytelling and execution for a new marketplace business.

Lead Wallet product vision and roadmap to build a consumer financial hub for guests. Own payment method management, stored value, credits, engagement, and checkout integration. Partner with Payments, Engineering, Design, Finance, Trust & Safety, and Analytics to run experiments, improve conversion, ensure compliance, and scale Wallet globally as a platform for future financial products.

Serve as a strategic HR point of contact delivering end-to-end HR services across the employee lifecycle. Advise managers and employees, manage employee relations and investigations, support cyclical programs (performance, compensation, talent reviews), analyze HR data, maintain Workday records, partner with COEs and business teams, and drive organizational insights to improve employee experience and business outcomes.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Lead product strategy and roadmap for Payment Accounts platform, building scalable account, wallet, and identity capabilities. Own cross-functional execution with engineering, data, trust, compliance, and external partners to reduce friction, manage receivables and losses, and support global payments use cases.

Own technical strategy and hands-on architecture for digital engagement channels (chat, messaging, CTI), integrate CRM platforms like Salesforce, translate business needs into multi-year roadmaps, lead design reviews and production operations, drive end-to-end initiatives from prototype to launch and iteration, mentor engineers, and participate in hiring and cross-functional alignment.

Own and operate the learning technology stack for Community Support Training, lead an end-to-end LMS transition, manage integrations, vendor relationships, and reporting, drive tool roadmap and adoption, collaborate cross-functionally, measure platform performance, and lead a team of learning tools administrators.

Lead cross-functional initiatives to drive regional business objectives for the Americas. Own conception, execution, and measurement of growth and optimization programs; run business operations meetings; analyze data to surface insights and recommendations; present performance narratives to senior leaders; partner with product, marketing, legal, and operations to scale global initiatives.

Lead development of marketing frameworks, processes, and tools to scale Marketing and Creative. Partner with Finance, Analytics, PM, and global marketing teams to improve budgeting, forecasting, resource planning, and project management. Produce executive-ready memos and presentations, track projects, and support special strategic initiatives. Participate in occasional in-person planning and offsites.

Lead Airbnbs global Host SEM program: define strategy and budget, run experiments across bidding/creatives/landing pages, partner cross-functionally, scale automation/AI, and report performance to senior leadership to drive efficient host acquisition and long-term supply growth.

Seeking a Principal AI/ML Researcher and Engineer to lead research and development in Bayesian Learning and Reinforcement Learning. This role involves architecting large-scale AI systems, model development, and driving technical strategy for innovative AI platforms that enhance personalization and decision-making at Airbnb.

Responsible for fine-tuning state-of-the-art LLMs, optimizing models for deployment, and driving AI architectural decisions. Collaborate with cross-functional teams to develop impactful AI products.

The Principal AI/ML Researcher/Engineer will lead research and development of reasoning, planning, and decision-making systems, integrating multi-agent coordination with reinforcement learning to enhance Airbnb's AI capabilities for personalized experiences.