Jobs at Airbnb

Build backend services, APIs, data systems, metrics, recommendations, and reporting features for Airbnb’s payments and Earnings Dashboard products. Translate product, compliance, and regulatory requirements into reliable code; improve performance, conversion, engagement, and availability; implement experimentation and observability; and collaborate with Product, Design, Data Science, Finance, Legal, and engineering teams.

Lead strategic finance and analytics for Airbnb’s Membership program. Build financial models, business cases, ROI frameworks, forecasts, KPIs, and performance reporting to guide investment decisions. Analyze large datasets, evaluate program economics, and translate insights into executive-ready recommendations. Partner with product, business operations, analytics, data science, and finance leaders to shape growth strategies, establish analytical foundations, and drive alignment in an ambiguous, fast-paced environment.

Leads large-scale business process improvement initiatives across Community Support, using Lean Six Sigma, systems thinking, process simulation, statistical controls, AI prototyping, and workflow automation. Designs measurable, AI-ready processes, partners with Product, Engineering, Data, and Operations, drives change adoption, develops team capabilities, and communicates outcomes to senior leadership. The role requires extensive process improvement and customer support operations experience, advanced analytics, and up to 20% travel.

Leads large, cross-functional business process improvement initiatives for Community Support. Responsibilities include process analysis and design, Lean Six Sigma improvement, AI readiness and automation, process simulation, KPI and statistical control implementation, change management, and transition of solutions to operations. Partners with Product, Engineering, Data Analytics, Policy, and Operations teams to deliver measurable improvements in efficiency, customer experience, and process quality.

Build and scale Airbnb’s AirChatUI AI prototyping harness and native macOS/iOS applications. Lead architecture and implementation across web prototyping, iOS deployment, AI agent integrations, AirChat tooling, and Kyber platform integration. Develop declarative UI features, collaborate with infrastructure, product, security, and design teams, and establish scalable iOS patterns. Enable designers and product managers to create production-oriented prototypes while maintaining quality, accessibility, performance, availability, and release standards.

Build and deploy advanced machine learning and agentic AI systems that improve Airbnb’s customer service experience. Responsibilities include developing AI assistants, integrating ML products, optimizing model performance, applying LLM techniques such as fine-tuning and RAG, building multi-agent architectures, and shipping scalable production ML systems. The role collaborates closely with Engineering, Product, and Design teams and contributes to emerging AI initiatives from concept through production.

Lead the Kyber prototyping and rapid deployment platform, setting technical direction, rebuilding it on next-generation cloud infrastructure, and scaling it for thousands of internal users. Responsibilities include hands-on coding, architecture, product integration, cross-functional collaboration, improving tools for non-technical builders, and mentoring engineers.

Own the health, performance, compliance, and growth of Airbnb’s global hotel connectivity partner network. Support PMS, CRS, channel manager, and other integrations; troubleshoot technical issues; communicate API updates and deprecations; develop partner resources; analyze data to identify opportunities; and collaborate on projects supporting commercial goals. The role also involves partner education, stakeholder engagement, external meetings, and industry events.

Leads global growth strategy and business operations for Airbnb Experiences. Owns demand strategy across priority markets, drives cross-functional programs, translates analytics into operational plans, and aligns product, finance, marketing, supply, communications, and other teams. Develops go-to-market initiatives, tests growth experiments, improves processes, prioritizes investments, and influences stakeholders to scale new business initiatives efficiently.

Manage the Dev AI engineering team building AI infrastructure, developer tooling, agentic coding tools, workflow platforms, SDKs, and AI-assisted migration systems. Shape technical strategy, partner with senior engineering leaders, evaluate emerging AI technologies, consult with internal teams, build stakeholder relationships, and coach distributed engineers. The role emphasizes developer productivity, cross-functional collaboration, rapid experimentation, and measurable impact across Airbnb.

Provides global privacy legal advice for Airbnb’s payments and insurance products, including financial data privacy, payment processing, fraud prevention, insurance coverage, commercial contracts, data governance, and regulatory compliance. Partners with legal, compliance, product, and privacy operations teams to manage risks across global markets and translate complex privacy and financial regulations into actionable product guidance.

Develop marketplace intelligence, forecasting, ranking, recommendation, personalization, and experimentation models for Airbnb’s search and marketplace products. Partner with product and engineering teams to launch AI-driven improvements, build scalable modeling pipelines, evaluate product changes, and guide technical direction. The role requires causal inference, machine learning, strong SQL and Python or R skills, cross-functional communication, and autonomous leadership of data science roadmaps.

Build and operate distributed backend services and APIs for Airbnb’s global AirCover insurance platform. Develop policy, coverage, enrollment, and regional-rule capabilities; translate product and regulatory requirements into reliable code; and support experimentation, analytics, monitoring, and data protection. Collaborate with Product, Design, Data Science, Legal, infrastructure, security, and privacy teams. Participate in technical design, code reviews, on-call rotations, and ongoing reliability improvements.

Lead Airbnb’s social features product pod, owning strategy, roadmap, execution, experimentation, and outcomes for travel maps, group travel, sharing, recommendations, and social connections. Partner with engineering, design, data science, and program management to prototype, launch, and iterate consumer features that increase planning, booking, sharing, engagement, and retention. Define requirements, review product details, establish metrics, protect trust and privacy, and communicate strategy and results to leadership.

Own the Trips product roadmap, prioritization, and execution across engineering, design, data science, and program management. Translate guest needs and business goals into features, lead launches and experiments, evaluate growth and satisfaction metrics, and decide what to scale or stop. Partner with supply, operations, and external partners to expand experiences and services. Present strategy, tradeoffs, and results to leadership while growing trip attachment and customer value.

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Design, build, and operate Airbnb’s large-scale change data capture and batch export platforms. Improve reliability, performance, and efficiency across multi-tenant data infrastructure, collaborate with partner teams and internal customers, contribute to platform architecture, and participate in on-call operations. The role requires hands-on development, testing, debugging, and ownership of complex distributed systems supporting critical business functions.

Leads people analytics research using causal inference, quasi-experimental methods, statistical modeling, and large workforce datasets. Partners with Recruiting, Compensation, Talent, Legal, and business leaders on hiring, retention, promotion, pay equity, quality-of-hire, and organizational effectiveness. Translates research into visualizations and actionable decisions, leads compensation analytics and governance reporting, and uses AI tools to accelerate analysis and synthesis.

Develop and operate Airbnb’s large-scale cloud infrastructure platform, including Kubernetes, developer APIs and CLIs, autoscaling, capacity management, and cloud automation. Build secure, reliable, scalable, and highly available distributed systems using public cloud technologies. Optimize existing infrastructure, improve performance and operational efficiency, troubleshoot production systems, and collaborate across engineering teams and open-source communities.

Build and lead data catalog infrastructure supporting data discovery, metadata management, governance, quality, lineage, privacy, access control, and retention. Develop scalable metadata integrations, onboarding tools, data policies, and end-to-end lineage products across online, offline, machine learning, metrics, visualization, and third-party datasets. Collaborate with cross-functional infrastructure teams to ensure Airbnb data assets are cataloged, discoverable, governed, and compliant with regulatory requirements.