Teams at Airbnb

Own the end-to-end demand strategy for Airbnb Experiences across guest lifecycle, CRM, email, push, editorial content, and referrals. Define roadmaps, audience segmentation, testing frameworks, automation, success metrics, and content-to-conversion measurement. Partner with Growth Marketing, Product, Engineering, Brand, Creative, and external vendors to execute strategy and influence roadmap priorities. The role requires senior-level ownership of business outcomes, analytical decision-making, and cross-functional leadership in a matrixed environment.

Leads internal communications for Airbnb’s technology organization, partnering with VP-level leaders and focusing on AI and data science. Develops executive messages, presentations, all-hands narratives, change communications, and short-form scripts; translates technical work for varied audiences; coaches presenters; and strengthens editorial standards across company channels. Also supports crisis communications, special projects, content measurement, and strategic communications programs.

Lead strategy, roadmap, prioritization, and execution for Airbnb’s community experience support platforms. Define measurable objectives, align senior stakeholders, manage the product backlog, evaluate competitive landscapes, and collaborate with engineering, design, marketing, analytics, and cross-functional teams to deliver scalable guest and host support experiences.