Teams at Airbnb

Build backend services, APIs, data systems, metrics, recommendations, and reporting features for Airbnb’s payments and Earnings Dashboard products. Translate product, compliance, and regulatory requirements into reliable code; improve performance, conversion, engagement, and availability; implement experimentation and observability; and collaborate with Product, Design, Data Science, Finance, Legal, and engineering teams.

Lead strategic finance and analytics for Airbnb’s Membership program. Build financial models, business cases, ROI frameworks, forecasts, KPIs, and performance reporting to guide investment decisions. Analyze large datasets, evaluate program economics, and translate insights into executive-ready recommendations. Partner with product, business operations, analytics, data science, and finance leaders to shape growth strategies, establish analytical foundations, and drive alignment in an ambiguous, fast-paced environment.

Leads large-scale business process improvement initiatives across Community Support, using Lean Six Sigma, systems thinking, process simulation, statistical controls, AI prototyping, and workflow automation. Designs measurable, AI-ready processes, partners with Product, Engineering, Data, and Operations, drives change adoption, develops team capabilities, and communicates outcomes to senior leadership. The role requires extensive process improvement and customer support operations experience, advanced analytics, and up to 20% travel.