Jobs at Airwallex

Design, build, and optimize internal developer platforms, CI/CD pipelines, and AI-driven tooling to improve engineering velocity, reliability, and code quality. Implement monitoring, incident response, and on-call practices; collaborate with domain teams to identify productivity bottlenecks, deliver scalable solutions, and enforce testing and quality standards.

Design, build, and operate autonomous infrastructure AI agents on Airwallex's Quartermaster platform to automate SRE, DevOps, and DBA workflows. Integrate agents with Kubernetes, Terraform, cloud APIs, monitoring, databases, and CI/CD. Define agent architecture, safety guardrails, evaluation metrics, and collaborate with SRE and platform teams to deploy reliable, auditable autonomous systems in production.

Lead the Global Treasury and Payment Network engineering team to define technical vision, architecture, and delivery. Manage engineers, unblock teams, collaborate with product and design, use data to measure and optimize products, and build scalable, high-quality global payment and treasury infrastructure.

Provide senior regulatory legal advice for Airwallex Americas on payments and financial services. Manage licensing, registrations, compliance obligations, regulator engagement, cross-border product support, regulatory strategy, and external counsel. Partner with product, compliance, risk, and commercial teams to enable market expansion and ensure timely regulatory filings while improving efficiency with AI and legaltech tools.

Lead architecture and delivery of developer tooling, CI/CD and cloud infrastructure to improve engineering velocity. Design scalable microservice components, optimize pipelines, deploy AI-driven developer productivity features, mentor engineers, set standards for observability, testing, and change management, and collaborate with cross-functional teams to measure and improve developer experience.

Design and build automation, observability, and AI-driven tooling for Airwallex's Postgres, Redis, and ClickHouse infrastructure. Create self-service DB platforms, secure AI-agent interfaces, and reliability automation. Drive database best practices, participate in on-call rotations, and collaborate with product teams on performance, schema design, and operational excellence.

Lead and scale a team of full-cycle Account Executives focused on SMB acquisition. Own revenue, pipeline health, deal quality, and execution velocity. Coach AEs on discovery, negotiation, and closing; enforce pipeline discipline, CRM hygiene, and metrics-driven operations. Partner with outbound and cross-functional teams to refine ICPs, improve win rates, and leverage data/AI and sales tools to improve forecasting and deal strategy.

Manage end-to-end travel industry partnerships: identify and pursue new partners, activate and grow partner referrals and revenue, own partner account management, deepen executive relationships, and coordinate cross-functional teams to deliver a seamless partner experience supporting US expansion.

Lead full sales cycle for US SME customers across ecommerce, SaaS, and professional services: prospect, negotiate, close, onboard, and coordinate internal teams. Translate product value, conduct technical and commercial consultations, exceed revenue targets, refine sales processes, and represent Airwallex at events and partner engagements.

Lead and grow a US-based SDR team to generate and qualify SME-to-growth pipeline, hire and coach SDRs, implement handoff processes, enforce quality control, and align with AEs to meet pipeline and sales metrics.

Research and identify potential SME clients, outreach via email/phone/social, present solutions and value propositions, qualify opportunities, and schedule meetings for Account Executives to drive account acquisition.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Own full-cycle recruiting for Sales and GTM in the Americas, partnering with Sales leaders to source, assess, and close quota-carrying roles. Build targeted sourcing strategies and pipelines, lead structured assessments, manage offers and negotiations, track recruiting metrics, and champion employer brand in competitive commercial talent markets.

Execute full-cycle, high-volume recruiting for Sales and GTM roles in the Americas. Source passive candidates, run screens, manage pipelines in Ashby/ATS, coordinate offers, maintain ATS data and reporting, and partner with recruiters and sales leadership to improve hiring processes and build fintech/payments talent knowledge.