Teams at AIS (Applied Information Sciences)

Develop accessible, supportable Power Platform applications and automations for a federal customer. Build Canvas and model-driven Power Apps, Power Automate flows, and Dataverse or SharePoint components. Implement validation, role-based access, error handling, auditability, notifications, integrations, and ALM practices. Participate in testing, peer reviews, release promotion, production readiness, documentation, and user support while collaborating with clients and technical teams.

Leads enterprise cloud Operations and Maintenance services across Azure and Microsoft 365 for a large defense customer. Owns service performance, SLAs, KPIs, incident and problem management, operational readiness, service transitions, risk mitigation, and continuous improvement. Manages a multidisciplinary organization exceeding 50 employees, provides executive-level customer leadership, oversees operational acceptance reviews, and ensures production services meet support, security, compliance, and business continuity requirements.

Operate and maintain Azure and Microsoft 365 services, including monitoring, identity, networking, compute, storage, collaboration, governance, backups, access, and capacity management. Investigate incidents and performance issues, implement approved changes, support releases, document configurations, create runbooks and dashboards, and assist with service transitions. Collaborate with project teams, users, engineers, and vendors while following ticketing, change-control, service-level, and knowledge-management processes.