Teams at Akamai Technologies

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Drive revenue within large strategic and existing accounts by selling infrastructure, security, network, and web performance solutions. Build and expand customer relationships, prospect named accounts, coordinate with marketing and sales development, and partner cross-functionally to increase adoption of Akamai services across verticals and use cases.

Manage Americas Employee Support profile: respond to HR inquiries via ticketing system, partner with HR functions, support HR systems and upgrades, lead HR projects, and manage full lifecycle of leaves of absence and accommodations ensuring compliance.