Jobs at Alliant Insurance Services

Processes employee benefits premiums, invoices, payments, account reconciliations, eligibility reports, and COBRA transactions. Maintains accurate benefits database records, supports new client setup, provides backup to Benefit Advocates, and contributes to billing procedures. Requires strong communication, organization, judgment, attention to detail, and proficiency with Microsoft Office.

Leads Salesforce product ownership and program delivery, including roadmap development, backlog prioritization, Agile execution, solution review, UAT, quality governance, adoption, and KPI reporting. Manages a multidisciplinary team of project managers, Scrum Masters, architects, and QA professionals, with responsibility for hiring, coaching, performance management, capacity planning, and vendor coordination. Partners with executives, Sales, business stakeholders, and technical teams to deliver value-driven CRM solutions aligned with strategic objectives.

Designs, implements, and improves secure, reliable infrastructure services across hybrid cloud environments. Leads infrastructure projects, complex incident resolution, configuration compliance, patching, automation, disaster recovery, audits, and tool evaluations. Develops operational policies and documentation, mentors junior engineers, and coordinates with security, network, application, cloud, and service desk teams. Requires advanced cloud, systems administration, infrastructure automation, security, troubleshooting, and technical leadership experience.

Leads cloud and systems administration initiatives across hybrid infrastructure. Owns production system lifecycle, security, patching, monitoring, backup and disaster recovery. Leads incident response, root-cause analysis, change reviews, automation, standards development and audit readiness. Partners with Security and other technical teams, manages vendors, documents operational processes, and mentors junior administrators. Requires advanced Windows Server and Linux administration, PowerShell automation, cloud platform experience across Azure, AWS and Google Cloud, and experience in regulated environments.

Leads workplace accommodation cases from intake through implementation and follow-up. Evaluates ADA-related requests, reviews medical documentation, coordinates leave matters, recommends accommodations, maintains confidential records, and advises employees, managers, HR, Legal, and business leaders. Develops procedures, training, tracking tools, reporting, and manager guidance while supporting employee relations cases and compliance audits.

Leads workplace accommodation cases from intake through implementation, documentation, follow-up, and closure. Evaluates requests under ADA and related laws, manages medical documentation, coordinates leave requests, recommends accommodations, and partners with HR, Legal, managers, Facilities, vendors, and Employee Relations. Develops procedures, training, templates, reporting, and manager guidance while maintaining confidentiality and ensuring consistent, compliant employee experiences.

Provides financial analysis and decision support to operating leadership through management reporting, financial modeling, forecasting, budgeting, variance analysis, and data reconciliation. Leads planning processes, interprets financial results, identifies trends and outliers, partners with IT on financial systems, and implements process improvements to improve accuracy and efficiency.

Manages service delivery for large commercial insurance accounts, supports producers with renewals and new business, markets and negotiates coverage, prepares proposals, binds policies, reviews contracts, assists with claims, resolves billing issues, and maintains accurate agency management records. Provides client service, technical guidance, and retention support while ensuring licensing and continuing education requirements are met.

Provides regional guidance on voluntary benefits program design, RFPs, carrier quotes, client recommendations, enrollment, implementation, communications, data interfaces, and post-implementation service issues. Partners with account management teams and carriers while maintaining accurate agency-management data and staying current on voluntary benefits trends.

Manages customer accounts receivable, credit risk assessment, credit limits, collections, credit policies, and risk mitigation tools. Communicates with overdue buyers and clients, approves qualifying orders, prepares credit and collection reports, and collaborates with Sales, Collections, and Credit Reporting teams. Maintains accurate agency management system data and provides customer-focused credit and accounts receivable service.

Supports insurance agents and marketing departments by promoting product portfolios, developing marketing plans, providing product and technical training, recruiting and servicing agents, monitoring compliance and sales requirements, managing agent rosters and contact records, and assisting with special projects. The role handles high-volume agent communications, provides coaching, supports contracting and certification processes, and helps agents adopt SMS technology and enrollment tools.

Manages OCIP and CCIP wrap-up insurance programs, supporting client accounts, renewals, new business development, marketing, proposals, negotiations, and carrier or agent inquiries. Coordinates with producers, clients, contractors, and insurance markets; analyzes exposures, prepares specifications and presentations, maintains accurate agency system data, and provides customer service. Requires an insurance license, continuing education, strong communication and organizational skills, and proficiency with Microsoft Office and WrapX.

Leads small-group benefits account management, overseeing renewals, client relationships, policy and coverage accuracy, carrier negotiations, implementations, escalated service issues, and team operations. Trains and mentors Account Managers, supports producer-led business development, manages vendor and office relationships, coordinates with corporate departments, and ensures accurate reporting, billing reconciliation, licensing compliance, and high-quality client service.

Supports producers and account managers with new business, renewals, and daily employee benefits account services. Responsibilities include preparing census files, processing individual and group applications, drafting correspondence, responding to client and carrier inquiries, coordinating resources, maintaining accurate agency management system data, and providing exceptional customer service. The role requires strong communication, organization, problem-solving, teamwork, and Microsoft Office skills.

Manages an employee benefits insurance book of business, client relationships, renewals, new business development, carrier negotiations, coverage analysis, and service teams. Serves as the primary client contact, presents renewal recommendations, sells additional coverage, resolves benefit and claims issues, manages vendor relationships, supports RFPs, and ensures accurate agency system data and fee collection.

Serves as the primary operational liaison among producers, carrier partners, and employer groups. Supports new business quoting, implementations, enrollments, renewals, proposal preparation, employee education, carrier administration, and service issue resolution. Maintains broker and client relationships, provides training on carrier products and enrollment tools, coordinates escalations, and supports retention and growth of General Agency business.

Consults with clients on absence and disability benefit programs, including FMLA, ADA, workers’ compensation, leave management, and return-to-work strategies. Evaluates program performance, claims data, vendors, insurers, contracts, and compliance requirements. Develops recommendations, negotiates with carriers and vendors, manages client relationships, supports business development, leads stewardship meetings, and monitors legislative and product changes. The role requires approximately five travel days per month.

Analyzes employee benefits insurance markets, develops client RFPs and proposals, solicits and evaluates carrier bids, negotiates rates and plan designs, and recommends competitive benefit solutions. Advises clients and internal teams on strategic alternatives, participates in presentations, maintains carrier relationships and market knowledge, supports benefits communication processes, and mentors colleagues.

Leads ServiceNow platform architecture, solution design, implementation strategy, governance, and roadmap ownership. Directs multidisciplinary delivery teams across complex, multi-module implementations; partners with executives, stakeholders, developers, project managers, and implementation partners. Designs scalable architectures, integrations, data models, and governance frameworks; assesses platform health and optimization opportunities. Manages risks, scope, quality, and business outcomes while mentoring delivery teams and communicating platform value through business cases, technical specifications, and executive presentations.

Coordinates surplus lines filings across all 50 states, including reviewing payables reports, verifying taxes and fees, reconciling discrepancies, processing payments, and submitting documentation to state agencies and Surplus Lines Associations by required deadlines.