Teams at Alliant Insurance Services

Processes employee benefits premiums, invoices, payments, account reconciliations, eligibility reports, and COBRA transactions. Maintains accurate benefits database records, supports new client setup, provides backup to Benefit Advocates, and contributes to billing procedures. Requires strong communication, organization, judgment, attention to detail, and proficiency with Microsoft Office.

Leads Salesforce product ownership and program delivery, including roadmap development, backlog prioritization, Agile execution, solution review, UAT, quality governance, adoption, and KPI reporting. Manages a multidisciplinary team of project managers, Scrum Masters, architects, and QA professionals, with responsibility for hiring, coaching, performance management, capacity planning, and vendor coordination. Partners with executives, Sales, business stakeholders, and technical teams to deliver value-driven CRM solutions aligned with strategic objectives.

Designs, implements, and improves secure, reliable infrastructure services across hybrid cloud environments. Leads infrastructure projects, complex incident resolution, configuration compliance, patching, automation, disaster recovery, audits, and tool evaluations. Develops operational policies and documentation, mentors junior engineers, and coordinates with security, network, application, cloud, and service desk teams. Requires advanced cloud, systems administration, infrastructure automation, security, troubleshooting, and technical leadership experience.