Teams at Alorica

Answer inbound calls for wireless/telecom customers, troubleshoot devices and service issues, de-escalate with empathy, upsell relevant services, and collaborate within a call-center team to deliver excellent customer experiences.

Design, implement, and support scalable, highly available network architectures. Configure and maintain routers, switches, and firewalls; perform upgrades, monitoring, troubleshooting, capacity planning, and security configurations. Provide senior-level client support, vendor liaison, and technical guidance. Ensure change management compliance, improve processes, and manage multiple client site needs with emphasis on BGP, network diagnostics, Unix, and SQL-related analyses.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.