Jobs at AlphaSense

As a Senior Motion Designer, you'll create compelling brand visuals and animations while developing AI-enhanced workflows for efficiency and scalability.

Define and drive testing strategy and quality culture for the AI Platform. Architect quality standards for data pipelines, AI model validation, observability, and agentic search. Build scalable automation, design test datasets, guide test planning across unit/integration/E2E, perform exploratory testing, and coach engineers to enforce release gates and measurable quality metrics.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Sell AlphaSense's market intelligence platform to large, matrixed Fortune 1000 corporate accounts. Own full sales cycle: prospecting, demos, trials, forecasting, closing new business, and coordinating with SDRs, Product Specialists, and Account Management to drive pipeline, adoption, and upsell while providing product feedback.

Run tailored product evaluations and demos for Financial Services prospects, partner with Account Executives to drive new business, build domain-specific use cases, maintain client relationships, and relay product feedback to cross-functional teams to influence roadmap and go-to-market strategy.

Run tailored product evaluations with Account Executives for corporate clients, uncover workflows and use cases, conduct demos and workshops, build relationships across senior stakeholders, translate client feedback to Product and GTM teams, and drive evaluations to close to grow new business revenue.

Lead and grow an AI Platform engineering team building a high-throughput enterprise AI Gateway. Own architecture, reliability, and scaling for multi-vendor LLM orchestration, routing, caching, queueing, and cost telemetry. Align cross-functional stakeholders, define technical governance, and ensure high availability and low-latency performance as usage grows.

Support product marketing for GenAI: develop positioning, go-to-market plans, launch content, sales enablement, and collaborate with product, growth, and sales teams to drive adoption and deliver customer and market insights.

Administer and analyze incentive compensation plans for Sales and Customer Success; calculate and distribute quarterly commissions; support accruals and reconciliations with Accounting and FP&A; serve as commissions point-of-contact; maintain reporting tools and documentation; drive process and system improvements and lead UAT for plan changes.

As a Principal Product Manager, you will drive innovation in AI technology, reshape expert acquisition strategies, and collaborate with cross-functional teams to enhance product offerings.

Lead and scale a Consulting Account Management organization to drive retention, expansion, and product adoption. Build repeatable processes, forecast revenue, coach managers and ICs, recruit talent, partner with Sales/Product/Marketing, and communicate customer signals to leadership.

Manage and grow enterprise (Corporate) client relationships to maximize retention and product adoption. Serve as primary contact for inbound/outbound engagement, identify expansion opportunities with AEs, conduct business reviews, forecast retention, collect client feedback, and represent AlphaSense onsite to drive adoption and prevent churn.

Manage end-to-end onboarding and large-scale deployments for enterprise clients: build project plans, lead cross-functional rollout activities, analyze deployment metrics, document scalable playbooks, and drive change management to ensure successful adoption.

The Head of Strategic Alliances will develop partnerships to enhance client value, lead partnership strategies, and ensure successful execution and governance of alliance models.

Build and operate AlphaSense's identity platform across user management, authentication, and authorization. Design scalable RBAC/ABAC/ReBAC systems, integrate authentication patterns (OAuth/OIDC/SAML), implement SCIM provisioning, and expose GraphQL/gRPC/REST APIs. Partner with security on SOC2/GDPR compliance, drive platform roadmap, champion testing, observability, and reliability, and operate autonomously from North America in close collaboration with the Helsinki team.

Lead product marketing for premium content, proprietary data, and Tegus Expert Call Services. Own positioning, messaging, launches, GTM strategy, and sales enablement. Partner with Product, Sales, Customer Success, and Competitive Intelligence to drive awareness, adoption, pipeline, and expansion. Build and grow a high-performing PMM team, run market/customer research, translate complex capabilities into role-based value props, and create sales assets and operating rhythms to connect GTM with product.

Develop key enabling tools, streamline processes, create reporting, and optimize sales processes within the international revenue organization to drive productivity.

Lead design and reliability of a financial data extraction platform, minimizing human validation through AI, and enhance system correctness for scale.