Teams at American Business Forms, Inc.

Provide account management and order support for sales associates in promotional products and print solutions. Tasks include order entry, vendor sourcing and follow-up, inventory and eCommerce management, customer communication and issue resolution, reporting, and occasional travel to conferences and tradeshows to support sales growth and client satisfaction.

Supervise and support Expanded Services representatives to ensure efficient order/inventory/eCommerce support for sales associates. Responsibilities include training, scheduling, performance management, escalation handling, process improvement, cross-training, hiring input, and coordinating with other departments to maintain service quality and revenue.