Teams at Amplify

Executive leader responsible for Customer Experience program management strategy, portfolio governance, delivery standards, operational scaling, performance analytics, and cross-functional alignment. The role leads Associate Directors and program teams, establishes PMO frameworks, oversees complex initiatives, drives executive reporting and decision governance, and builds scalable processes, accountability structures, and leadership development programs.

Processes and reconciles new and renewal customer orders, maintains accurate Salesforce and finance data, resolves discrepancies, communicates order information, provides customer documentation, monitors reports and escalations, and collaborates with Sales, Finance, Operations, and Partner Success teams to improve order-management processes.

Lead the architecture and implementation of Amplify’s design system, including reusable React components, design tokens, frontend infrastructure, documentation, and contribution workflows. Partner with Product, Design, and Engineering teams to establish standards, accessibility practices, governance, and adoption across products. Mentor engineers, guide technical decisions, improve development workflows, and explore AI-assisted development practices.