Jobs at Anthropic

Build scalable software systems for AI safety, including abuse detection, monitoring, automated enforcement, internal dashboards, and layered defenses. The role surfaces abuse patterns to research teams, supports model hardening, and collaborates with operational teams. Candidates should be proficient in Python and TypeScript, work across the stack, communicate effectively with nontechnical stakeholders, and ideally have experience in trust and safety, fraud detection, adversarial inputs, or AI/ML safeguards.

Build backend infrastructure for Anthropic’s trusted access programs, including identity verification, customer vetting, access control, safety configuration, misuse monitoring, enforcement tooling, account-compromise mitigation, dashboards, alerting, and internal administration systems. Collaborate with policy, enforcement, threat intelligence, product, research, and go-to-market teams while integrating third-party identity verification and data enrichment vendors.

Build and rapidly prototype full-stack applications that demonstrate emerging AI capabilities. Collaborate with research teams, users, and external partners to validate product concepts, run structured experiments, iterate on user experiences, and document insights. Provide feedback on model capabilities and help transition successful prototypes into full product teams while adapting across initiatives and shifting priorities.

Owns onboarding, offboarding, device provisioning, access provisioning, and capacity planning for contractor, vendor, and BPO safeguards reviewers. Builds scalable workforce processes, partners with IT and Security on access governance, coordinates vendor commitments, and aligns human review operations across teams. The role combines hands-on execution, cross-functional program management, and long-term workforce strategy in a rapidly changing environment.

Build and scale Anthropic’s partner enablement programs, including train-the-trainer initiatives, partner sales plays, global webinars, and internal field enablement. Establish operating models, content calendars, production standards, and global delivery processes. Coordinate Product Marketing, Sales, Partner Programs, and training teams; lead contractors and vendors; and measure field readiness and pipeline impact.

Own the cross-functional program for delivering Claude models and applications into public sector environments. Coordinate research, infrastructure, security, compliance, cloud partners, and product engineering across government segments. Drive FedRAMP and related authorization programs, sequence dependencies, manage risks and escalations, represent public sector requirements in launch planning, and establish repeatable processes for compliant deployments.

Owns the end-to-end reasonable accommodation process for U.S. and international employees and candidates. Manages complex cases, leads interactive processes, partners with HR, Recruiting, Benefits, Legal, and external vendors, and develops scalable global policies and documentation. Provides education on accommodations, safeguards sensitive medical information, maintains records, and analyzes trends to identify risks and improve workplace accessibility.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Leads and develops a team of Customer Success Managers serving commercial accounts. Builds scalable success strategies, processes, playbooks, and adoption motions to drive consumption, expansion, retention, and customer value. Coaches team members, manages escalations and strategic engagements, oversees portfolio forecasting, partners cross-functionally, and contributes to hiring, training, customer advocacy, and responsible AI adoption.

Build and maintain recruiting analytics data infrastructure using BigQuery, dbt, Fivetran, SQL, and Python. Design dimensional models, ETL/ELT pipelines, semantic layers, governance controls, data security, monitoring, and standardized recruiting metrics. Integrate Workday, Greenhouse, and internal systems while supporting batch and real-time analytics. Partner with data scientists, engineers, recruiters, and business stakeholders to deliver trusted data products and AI-enabled workforce insights.

Leads and develops a team of 5–10 Customer Success Managers serving strategic enterprise accounts. Responsibilities include coaching, driving adoption, expansion, retention, customer satisfaction, executive engagement, escalation management, forecasting, and building scalable success processes and playbooks. Partners with Sales, Applied AI, Product, Engineering, and Marketing to improve customer outcomes and product adoption while supporting hiring, performance management, customer advocacy, and responsible AI deployment.

Leads the Capacity Engineering team responsible for data platforms, infrastructure utilization, capacity planning, efficiency, reliability, and operational systems. Sets technical direction, manages senior engineers, owns the roadmap, partners with infrastructure, research, inference, and finance teams, and ensures production standards, SLOs, incident response, and scalable tooling across multi-cloud accelerator infrastructure.

Technical Architects help enterprise customers adopt Claude Code and related products through technical workshops, webinars, office hours, train-the-trainer programs, and rollout guidance. They educate administrators on identity, permissions, connectors, spend controls, and data policies; build demos and plugins; relay customer feedback to product teams; and partner with sales, customer success, support, and solutions teams. The role requires hands-on software engineering, public speaking, and 30–50% travel.

Lead recruiting’s most complex cross-functional initiatives, including workforce planning, recruiting operations, interview standards, process design, analytics-driven SOPs, and organizational change. The role coordinates recruiting-related teams, resolves systemic friction, establishes operating standards, drives adoption, and ensures decisions are documented and scalable. Success requires strong systems thinking, prioritization, stakeholder influence, recruiting expertise, and comfort operating in ambiguous, fast-growing environments.

Build and operate Anthropic’s social escalations function, monitoring public conversations, identifying and triaging emerging issues, and managing high-stakes escalations end-to-end. Develop playbooks, escalation criteria, tooling, reports, response templates, and SOPs. Brief executives and communications partners during live incidents, provide data-driven recommendations, and document post-escalation findings to improve future responses and reduce reputational risk.

Build and operate Anthropic’s executive escalation function, including playbooks, escalation criteria, tooling, and SOPs. Own high-stakes escalations end-to-end, coordinate incident resolution across teams, brief executives and communications partners, produce post-escalation reports, and identify recurring patterns that drive product and policy improvements.

Leads Anthropic’s accounting policy and technical accounting function. Owns US GAAP policies, advises on novel revenue, infrastructure, financing, equity, M&A, and investment transactions, and develops rigorous technical memoranda. Partners with auditors, SEC stakeholders, Legal, Tax, FP&A, and deal teams; leads standards adoption, public-company-grade reporting, SOX-ready controls, Audit Committee reporting, and team development.

Conduct end-to-end qualitative and quantitative UX research for Anthropic’s developer platform. Define research priorities with platform leaders, study developers and enterprise users, communicate findings to product, design, and engineering teams, and influence strategic product decisions. Build AI-enabled research tools and methods, using Claude extensively to accelerate analysis and maintain rigor. The role requires technical fluency with APIs, SDKs, developer tools, and engineering-led products.

Design, develop, and maintain Salesforce quote-to-cash infrastructure using Apex, Lightning Web Components, Flow, and CPQ. Build product, pricing, quoting, ordering, approval, contract, billing, and provisioning workflows; integrate Salesforce with finance and billing platforms; support product launches; and manage testing, documentation, source control, and deployments. Collaborate with RevOps, Finance, Legal, Deal Desk, Product, Engineering, and business systems teams while using AI-assisted development tools.

Owns the systems lifecycle for new product and pricing launches across Salesforce, billing, tax, contracts, quoting, and reporting. Translates pricing decisions into system changes, coordinates cross-functional sign-offs, manages launch readiness, builds Salesforce solutions, supports migrations and product retirements, and validates post-launch quotes, invoices, and financial reports. The role also develops repeatable NPI processes and applies AI to accelerate system design, testing, and documentation.