Teams at Apartment List

Leads the partner support organization, determining whether to build an in-house team or continue with a BPO. Manages support quality, escalations, coaching, and performance. Oversees AI support agents, including monitoring accuracy, tuning workflows, and defining the human-AI boundary. Owns Help Center content, partner training videos, and drip campaigns while translating support trends into product and engineering roadmap insights.

Build full-stack marketplace features for search, ranking, and renter-facing products while supporting ML Ops infrastructure. Develop model deployment pipelines, feature stores, real-time data pipelines, monitoring, and production integrations with data scientists. Write tested code, review contributions, plan technical work, and improve system performance, reliability, and scalability. Collaborate with product and globally distributed engineering teams.

Build full-stack marketplace features and ML Ops infrastructure for search, ranking, and renter-facing products. Develop model deployment pipelines, feature stores, real-time data pipelines, and monitoring using Chalk and Vertex AI. Collaborate with data scientists to productionize models, improve system performance and reliability, write tested code, participate in reviews, plan technical work, and communicate effectively across distributed teams.