Jobs at Arcadia (DC)

Drive product marketing and go-to-market strategy across Arcadia’s energy intelligence solutions. Responsibilities include developing buyer personas, segmentation, positioning, packaging, pricing, sales enablement, competitive research, product launches, and roadmap insights. The role partners with sales, product, customer success, engineering, and customers to communicate product value, support adoption, and expand into target markets.

Own Arcadia’s payments product strategy and multi-quarter roadmap, optimizing payment economics, funding, treasury operations, compliance, and platform capabilities. Lead payment metrics, evaluate emerging rails and fintech technologies, manage PSP and processor partnerships, mitigate regulatory risk, and collaborate with engineering, legal, compliance, and customers. The role requires strong payments domain expertise, executive communication, technical acumen, and substantial product management experience.

Own the requirements, architecture, governance, and roadmap for Arcadia’s unified data model. Partner with product, data engineering, analytics, and platform teams to reconcile competing schema needs, define technical requirements and data contracts, drive governance and adoption, and ensure scalability across ingestion, storage, analytics, APIs, and downstream products. The role also requires stakeholder alignment, data quality management, roadmap prioritization, and communication of technical decisions to business and engineering leaders.

Own the Processing product roadmap for bill data normalization, validation, exception handling, AI automation, and legacy modernization. Partner with Operations, Payments, Commercial, and R&D to optimize service labor, reduce processing costs and errors, improve margins, and protect customer retention. Lead adoption of document processing and agentic automation while maintaining operational continuity and translating efficiency gains into competitive pricing.

Leads customer success strategy and operating-model execution for a B2B SaaS energy-management company. Responsibilities include building lifecycle processes, KPI dashboards, VOC and health-scoring programs, performance-improvement initiatives, support tooling, CSM technical enablement, and organizational change. The role partners with senior leaders to improve retention, customer satisfaction, support quality, adoption, and expansion across onboarding, value realization, renewal, and at-risk recovery.