Teams at Arize AI

Own renewals and expansion for an SMB customer portfolio, managing high-volume transactional sales cycles. Responsibilities include forecasting, negotiating, closing renewals, identifying usage-driven upsell and cross-sell opportunities, monitoring consumption data, preventing churn, engaging decision-makers, and partnering with Customer Success, Solutions Engineering, Product, and Support. The role requires selling a technical AI product to engineering and data science buyers while communicating customer patterns internally.

Own the end-to-end user experience for a technical B2B SaaS product. Responsibilities include researching user friction, observing sessions in FullStory, prototyping flows in Figma or code, refining interaction patterns, implementing design improvements, building reusable design systems, partnering with engineers, and conducting usability tests. The role emphasizes UX refinement, edge cases, loading and empty states, smooth transitions, and incorporating user feedback.

Own expansion and renewal sales within an enterprise customer base. Identify growth opportunities via usage analysis, build executive relationships, execute account strategies with internal teams, forecast and maintain Salesforce hygiene, and travel as needed to drive upsell and long-term expansion.