Jobs at Artera

Own the end-to-end customer experience for large enterprise health system accounts, from implementation and go-live through adoption, renewal, and expansion. Manage strategic relationships with operational and C-suite stakeholders, lead complex programs, execute advanced configuration and workflow design, resolve escalations, coordinate cross-functional teams, and drive measurable customer outcomes. The role requires substantial healthcare system, B2B SaaS, enterprise account ownership, EHR, and executive relationship experience, with at least 25% quarterly travel.

Owns 50–60 healthcare SaaS accounts end to end, including implementation, adoption, renewals, expansion, executive business reviews, and proactive churn prevention. The role manages project timelines, coordinates internal teams, presents ROI and workflow outcomes to C-suite stakeholders, partners with sales, uses AI tools daily, and travels approximately 25% to customer meetings and go-lives.

Owns marketing operations infrastructure across HubSpot, Salesforce, lifecycle management, lead scoring, routing, data quality, reporting, and campaign processes. Builds scalable standards, automations, templates, and AI-enabled workflows for marketing execution. Partners with Revenue Operations and cross-functional marketing teams to improve systems, data governance, campaign consistency, and operational efficiency.

Build and execute integrated B2B demand-generation programs across paid media, email, web, nurture, and emerging channels. Own agency performance, campaign strategy, funnel optimization, experimentation, and pipeline outcomes. Partner with Sales, Content Strategy, Product Marketing, Events, and Marketing Operations to create cohesive buyer experiences, analyze performance data, and scale successful marketing workflows using AI.

The Senior Staff AI Builder will lead multi-squad technical areas, enhance AI strategies, mentor builders, and address systemic issues in healthcare communications.

Build and deliver AI-native, agentic systems for healthcare customers end-to-end: discover customer needs, architect and code solutions, manage onboarding and production reliability, mentor newer builders, and ensure compliance with federal and healthcare data protections.

Build end-to-end agentic AI systems for healthcare customers: discover needs, architect and code solutions, onboard customers, monitor and iterate production systems, mentor junior builders, and collaborate with stakeholders to deliver reliable, AI-native patient workflows.