Teams at Artera

Own the end-to-end customer experience for large enterprise health system accounts, from implementation and go-live through adoption, renewal, and expansion. Manage strategic relationships with operational and C-suite stakeholders, lead complex programs, execute advanced configuration and workflow design, resolve escalations, coordinate cross-functional teams, and drive measurable customer outcomes. The role requires substantial healthcare system, B2B SaaS, enterprise account ownership, EHR, and executive relationship experience, with at least 25% quarterly travel.

Owns 50–60 healthcare SaaS accounts end to end, including implementation, adoption, renewals, expansion, executive business reviews, and proactive churn prevention. The role manages project timelines, coordinates internal teams, presents ROI and workflow outcomes to C-suite stakeholders, partners with sales, uses AI tools daily, and travels approximately 25% to customer meetings and go-lives.

Owns marketing operations infrastructure across HubSpot, Salesforce, lifecycle management, lead scoring, routing, data quality, reporting, and campaign processes. Builds scalable standards, automations, templates, and AI-enabled workflows for marketing execution. Partners with Revenue Operations and cross-functional marketing teams to improve systems, data governance, campaign consistency, and operational efficiency.