Jobs at athenahealth

Lead go-to-market strategy and execution for the Patient Engagement product, develop positioning and messaging, create marketing assets, enable Sales and Customer Success, perform competitive and market analysis, and support demand-generation and cross-functional launch activities.

Manage planning, timelines, and cross-functional coordination for go-to-market initiatives and product launches. Track dependencies, risks, and deliverables; organize meetings, status updates, and documentation. Support sprint and workback planning, Monday.com adoption, process improvements, and use of AI-enabled tools to streamline communications and reporting. Ensure launch readiness and post-launch follow-up across marketing, product, and business stakeholders.

Lead business systems analysis and Salesforce configuration for Customer Support Management. Gather and document requirements, design processes, support solution delivery, perform testing, resolve production issues, and create reports to improve operational effectiveness and scalability.

Lead and coach a team building internal NOC applications and automation. Oversee full‑stack delivery across private and public cloud, drive workflow automation using APIs, event-driven and AI patterns, ensure production readiness, observability, and collaboration with infrastructure, security, and operations teams to improve reliability and operational efficiency.

Lead marketing orchestration and automation strategy across the buyer journey. Design governance, contact and prioritization frameworks, journey logic, suppression and handoff rules. Partner with demand gen, digital, sales, IT, and AI leadership to implement data-driven, automated, and AI-enabled marketing programs, enable scalable execution, run experimentation, and drive transformation through process improvement and change management.

As a Social Media Strategy Manager, you will develop and execute social media strategies, create content, manage governance frameworks, and report on KPIs to enhance brand presence and audience growth across multiple platforms.

Support sales and customer success by preparing and processing contracts and proposals, ensuring SOX/SOC1 compliance, validating bookings and revenue, maintaining CRM data integrity, coordinating approvals and signatures, managing offboarding and billing tasks, and identifying process improvements and automation opportunities.

Provide onsite and remote training and coaching for clients during athenaNet implementations to ensure successful go-lives and optimal product adoption. Deliver classroom and one-on-one trainings, execute contracted training deliverables, manage heavy travel schedules, and support client workflows and revenue cycle/EHR processes.

Lead the design, build, and operation of scalable observability and telemetry platforms. Implement IaC and automation, support monitoring/alerting, troubleshoot production distributed systems, participate in incident response/on-call, and mentor engineers while driving platform reliability and cross-team technical decisions.

The Sales Activation Associate develops outbound messaging and sales enablement materials to enhance prospect engagement and conversion metrics. Responsibilities include A/B testing, data analysis, and cross-functional collaboration with marketing and sales teams to optimize outreach strategies.