Teams at Avēsis

Lead People Operations, Total Rewards, HR compliance, and HRIS governance. Drive scalable HR service delivery, compensation and benefits strategy, process improvement, vendor management, workforce planning, and talent development. Partner with executives to optimize employee experience, operational effectiveness, and cost management while ensuring regulatory compliance and continuous improvement.

Provide compassionate bilingual (Spanish) customer service to Medicaid dental members via inbound calls. Capture and update member data, research and escalate complex issues, ensure HIPAA compliance, navigate healthcare programs and systems, and work scheduled Eastern Time shifts in a 100% remote call center.

Provide compassionate inbound phone support to Medicaid dental members in a high-volume remote call center. Answer 40-60 calls daily, document interactions, research and escalate unresolved issues, collaborate with internal teams, maintain HIPAA confidentiality, and adapt to changing programs and business rules.