Jobs at Bask Health

Supports customer onboarding, configuration, troubleshooting, and adoption of SaaS integrations and AI-enabled workflows. Investigates API, webhook, authentication, data-mapping, and synchronization issues; documents findings; prepares engineering escalations; and validates fixes. Partners with Customer Success, Product, and Engineering while explaining technical concepts to customers, maintaining implementation records, handling sensitive credentials securely, and escalating privacy, security, clinical, and compliance concerns appropriately.

Lead and support technical SaaS implementations by gathering requirements, configuring platform features, troubleshooting APIs and workflows, validating integrations, documenting issues, and coordinating with customers, Customer Success, Product, and Engineering. Track milestones, risks, testing, launch readiness, and post-launch support while maintaining secure credential handling and clear technical documentation. Contribute to implementation guides, process improvements, escalation reports, and consistent customer handoffs.

Provides technical support to merchants using a SaaS telehealth platform. Investigates storefront, questionnaire, checkout, configuration, API, and integration issues; reproduces problems; documents findings; communicates with customers; and escalates complex issues to engineering. The role also supports onboarding, testing, troubleshooting documentation, bug reporting, and customer feedback processes while developing skills in web technologies, APIs, and software troubleshooting.

Provides customer-facing technical guidance for SaaS platform implementations. Troubleshoots storefronts, questionnaires, checkout flows, APIs, authentication, and configuration issues; reproduces bugs, analyzes browser and HTTP behavior, documents findings, and escalates defects to Engineering. Supports onboarding, customer adoption, technical documentation, and collaboration with Customer Success, Product, and Implementation Engineering while securely handling credentials and sensitive information.

Supports Customer Success Managers with SaaS customer onboarding, account records, milestone tracking, meeting notes, communications, documentation, customer feedback, and internal reporting. The intern researches e-commerce businesses, helps maintain FAQs and onboarding resources, escalates technical or regulated questions, and follows privacy and communication procedures while developing customer success and e-commerce operations skills.

Assist technical support and engineering teams with investigating customer-reported software issues, reproducing bugs, documenting troubleshooting steps, updating tickets, testing platform workflows, and drafting customer communications. Learn web applications, APIs, browser developer tools, and SaaS operations while following security, privacy, escalation, and access-control procedures. Collaborate remotely with Customer Success and Engineering teams and contribute to troubleshooting guides and technical documentation.

Supports Customer Success Managers with merchant onboarding, account setup, customer communication, platform education, issue documentation, escalation, CRM updates, meeting notes, customer feedback, and adoption activities. The role helps entrepreneurs use a SaaS platform for e-commerce and telehealth businesses while maintaining accurate records, following privacy procedures, and developing customer success skills.

Own a portfolio of post-sale merchant accounts, guiding onboarding, platform adoption, retention, renewals, and expansion. Build relationships with e-commerce businesses, monitor account health, address churn risks, coordinate technical escalations, communicate product updates, gather feedback, maintain CRM records, and collaborate with sales, product, engineering, and support teams. The role also contributes to onboarding materials, customer education, and success process improvements in a remote environment.

Manage growth initiatives for an assigned portfolio of existing merchant accounts. Identify expansion, upsell, cross-sell, adoption, retention, and renewal opportunities through customer data and product usage analysis. Build relationships with business owners, develop account growth plans, conduct business reviews, maintain CRM records, and collaborate with sales, customer success, product, engineering, and technical teams. Support sustainable customer growth while escalating clinical and pharmacy matters to authorized teams.

Resolve customer issues, troubleshoot technical problems with engineering, build internal tools, and own specialized product areas. The role supports Customer Success Managers with enterprise requests, improves documentation and processes, and communicates proactively about platform behavior. It requires web architecture knowledge, experience with SaaS, incident management, and customer-focused engineering. The position uses AI-first workflows and includes weekend on-call rotation within a fully remote team.

Investigate and resolve customer-facing SaaS issues across storefronts, questionnaires, checkout, APIs, webhooks, and integrations. Analyze logs and diagnostics, reproduce defects, assess customer impact, support incident investigations, document findings, validate fixes, identify recurring problems, and coordinate with support, customer success, product, and engineering teams to improve platform reliability.

Supports customers with SaaS implementation, configuration, integrations, and technical troubleshooting. Investigates REST API, webhook, authentication, and workflow issues; reproduces defects; documents findings; and escalates complex problems to engineering and product teams. Provides technical onboarding, customer guidance, integration validation, documentation, and cross-functional coordination while following security, privacy, clinical, and pharmacy escalation procedures.

Leads the customer success function and customer outcomes strategy, focusing on onboarding, adoption, retention, renewals, expansion, account health, and measurable value realization. Builds scalable processes, metrics, playbooks, and reporting; manages and develops customer success teams; oversees strategic relationships and escalations; and partners with sales, product, engineering, and support. The role requires strong e-commerce SaaS experience, commercial judgment, executive communication, and accountability for customer and business outcomes.

Own technical relationships for assigned SaaS customer accounts. Troubleshoot APIs, webhooks, authentication, configurations, integrations, and platform issues using logs and diagnostic tools. Reproduce and document problems, distinguish configuration errors from defects, coordinate escalations with support and engineering, and communicate findings to technical and business stakeholders. Maintain account documentation, identify recurring risks, support platform changes, and recommend improvements that strengthen reliability, account health, and customer outcomes.

Leads Bask Health’s customer success strategy, organization, and post-sale operations. Responsibilities include building scalable onboarding, adoption, retention, renewal, expansion, segmentation, health scoring, reporting, and account-management processes; coaching teams; overseeing strategic customer relationships and escalations; and collaborating with sales, product, engineering, and leadership. The role requires strong e-commerce SaaS expertise, executive communication, operational planning, and data-driven decision-making in a remote, cross-functional environment.

Own a portfolio of strategic merchant accounts throughout the post-sale lifecycle. Lead onboarding, platform adoption, account planning, health monitoring, retention, renewals, and expansion. Build relationships with executives and business owners, manage escalations, coordinate technical support, communicate product feedback, maintain CRM records, and collaborate cross-functionally to improve customer outcomes and success processes.

Lead Bask Health’s post-sale customer success function, owning retention, renewals, account expansion, customer health, and churn reduction. Build scalable processes, playbooks, metrics, segmentation, and reporting while coaching customer success teams and managing strategic customer relationships. Partner with sales, product, engineering, and support to improve onboarding, adoption, escalations, and recurring revenue. The role requires substantial SaaS, e-commerce, merchant-facing, commercial, and team leadership experience.

Leads customer experience strategy and service operations for a SaaS platform serving merchants and healthcare businesses. Oversees onboarding, support, escalations, customer communications, service quality, metrics, feedback programs, training, and process improvement. Manages customer-facing teams and partners with product, engineering, sales, and customer success to reduce friction, improve adoption, and build scalable support operations. The role also ensures appropriate privacy, security, and escalation practices for clinical, pharmacy, and compliance-related matters.

Manage a portfolio of growth-stage merchant accounts from onboarding through retention and expansion. Guide customers in adopting Bask Health’s telehealth platform, monitor engagement and account health, address risks, coordinate technical escalations, support renewals, identify appropriate growth opportunities, and communicate customer feedback to product and engineering teams. Maintain account plans and CRM records while collaborating with sales, support, and leadership to improve customer outcomes.

Lead Bask Health’s post-sale customer success organization, overseeing onboarding, adoption, renewals, retention, account expansion, and strategic account management. Build scalable processes, metrics, health monitoring, and playbooks; coach the customer success team; manage executive relationships and escalations; and collaborate with sales, product, engineering, and support. The role focuses on improving customer outcomes, reducing churn, increasing expansion, and aligning customer success with recurring-revenue growth.