Teams at Bask Health

Supports customer onboarding, configuration, troubleshooting, and adoption of SaaS integrations and AI-enabled workflows. Investigates API, webhook, authentication, data-mapping, and synchronization issues; documents findings; prepares engineering escalations; and validates fixes. Partners with Customer Success, Product, and Engineering while explaining technical concepts to customers, maintaining implementation records, handling sensitive credentials securely, and escalating privacy, security, clinical, and compliance concerns appropriately.

Lead and support technical SaaS implementations by gathering requirements, configuring platform features, troubleshooting APIs and workflows, validating integrations, documenting issues, and coordinating with customers, Customer Success, Product, and Engineering. Track milestones, risks, testing, launch readiness, and post-launch support while maintaining secure credential handling and clear technical documentation. Contribute to implementation guides, process improvements, escalation reports, and consistent customer handoffs.

Provides technical support to merchants using a SaaS telehealth platform. Investigates storefront, questionnaire, checkout, configuration, API, and integration issues; reproduces problems; documents findings; communicates with customers; and escalates complex issues to engineering. The role also supports onboarding, testing, troubleshooting documentation, bug reporting, and customer feedback processes while developing skills in web technologies, APIs, and software troubleshooting.