Jobs at Baylor Genetics

Lead cross-functional strategic programs spanning product development, clinical operations, laboratory improvements, IT, regulatory compliance, revenue cycle management, and digital platforms. Responsibilities include program planning, governance, budgeting, stakeholder communication, risk mitigation, resource coordination, executive reporting, regulatory compliance, and post-implementation reviews. The role requires extensive program management experience in healthcare, biotechnology, or regulated diagnostic laboratory environments.

Manages onboarding, engagement, retention, and issue resolution for existing clients. Provides white-glove support, conducts quarterly business reviews, monitors client activity, documents interactions in Salesforce, and represents customer feedback internally. Coordinates with sales, logistics, product, laboratory, and other cross-functional teams to deliver kits, resolve issues, manage timelines, and support client adoption and utilization.

Owns the Order to Result customer experience strategy, roadmap, and improvement portfolio from actionable order through result finalization. Translates patient, provider, and business needs into requirements and process improvements; prioritizes initiatives; coordinates cross-functional stakeholders across healthcare, laboratory, technology, and commercial teams; and leads implementation, adoption, measurement, and governance. The role influences senior leaders and drives outcomes without direct authority in a regulated healthcare environment.

Owns the strategy, roadmap, and improvement portfolio for early patient and provider experiences through actionable order completion. Translates customer and business needs into requirements, user stories, workflows, and acceptance criteria. Leads cross-functional prioritization, implementation, governance, measurement, and post-launch evaluation across healthcare, laboratory, technology, commercial, and operational teams. Influences senior leaders and drives outcomes without direct authority.

Owns enterprise customer experience research and measurement strategy across patient and provider journeys. Leads Voice of Customer, NPS, CSAT, CES, qualitative and quantitative research, competitive benchmarking, journey metrics, governance, dashboard requirements and insight synthesis. Presents evidence-based recommendations to executives, influences investment decisions, establishes research standards, and coordinates vendors, budgets and cross-functional initiatives while maintaining privacy, compliance and data-governance standards.

Leads the end-to-end provider experience strategy, priorities, outcomes, and improvement roadmap across onboarding, ordering, testing, reporting, billing, and post-test support. Uses provider research, voice-of-customer feedback, and operational data to identify needs and measure improvements. Coordinates cross-functional teams across commercial, clinical, laboratory, technology, marketing, and support functions, influencing stakeholders without direct authority and balancing customer needs, business impact, risk, dependencies, and organizational capacity.

Owns the post-test customer experience value stream, including report access, non-clinical support, billing communications, financial assistance, payment experience, and issue resolution. Develops strategy, roadmaps, requirements, and improvement portfolios; prioritizes initiatives; leads cross-functional implementation; establishes success measures; and drives stakeholder alignment, governance, adoption, and continuous improvement without direct authority.

Administers and configures Salesforce across Sales Cloud and Service Cloud, providing production support, user and license administration, Flow automation, integrations, reporting, dashboards, data management, and release coordination. Partners with stakeholders to gather requirements, prioritize enhancement backlogs, manage deployments, and improve platform functionality. The role also supports related Salesforce tools such as Marketing Cloud, Pardot, OmniChannel, and CPQ while maintaining data governance and clear communication.

Manages and grows strategic healthcare accounts across southern Ohio by developing sales plans, generating new business, promoting genetic testing products, and maintaining provider relationships. Tracks pipelines and forecasts in CRM tools, collaborates with internal teams on client solutions, attends industry events, monitors market trends, and reports performance to leadership. The role requires up to 50% travel within the assigned territory and compliance with healthcare regulations.

Principal Software Engineer leading architecture, development, and technical strategy for complex software platforms. The role requires designing scalable and secure systems, guiding engineering standards, mentoring engineers, resolving complex technical issues, and partnering with product, laboratory, and bioinformatics teams. Responsibilities include software architecture, React and .NET development, database optimization, REST APIs, distributed systems, DevOps, regulatory compliance, and long-term technology roadmaps supporting clinical and genomic workflows.

Leads the design, development, architecture, and maintenance of scalable software systems. Provides technical leadership, conducts code reviews, ensures development best practices, and mentors junior engineers. Collaborates with technical and non-technical stakeholders to deliver reliable solutions supporting clinical decision-making and patient outcomes.

Drives regional sales growth by acquiring new accounts, managing existing client relationships, achieving sales targets, conducting market research, delivering presentations, negotiating contracts, and monitoring sales performance. Collaborates with marketing and product teams to communicate product value, identify market opportunities, and support client satisfaction and retention.

Leads cross-functional strategic programs spanning product development, clinical operations, laboratory improvements, IT, regulatory compliance, and digital platforms. Responsibilities include program planning, governance, budgeting, risk mitigation, stakeholder communication, executive reporting, resource coordination, regulatory compliance, and post-implementation reviews. The role requires substantial program management experience in healthcare, biotechnology, diagnostics, or regulated laboratory environments, including complex systems integration and business process transformation.

Leads cross-functional product initiatives from ideation through launch and iteration. Responsibilities include project planning, scheduling, budgeting, resource allocation, risk management, stakeholder communication, quality assurance, documentation, and process improvement. Partners with product, engineering, design, marketing, and leadership teams to deliver high-quality products on time, within scope, and within budget.

Leads enterprise continuous improvement, product and process optimization, portfolio lifecycle management, operational governance, KPI development, executive reporting, and cross-functional initiatives. The role improves efficiency, quality, customer experience, delivery performance, laboratory operations, and business outcomes while removing bottlenecks and standardizing workflows. It requires executive communication, change management, process improvement, and leadership across product, clinical, laboratory, commercial, and operational teams in a regulated healthcare environment.

Owns corporate FP&A processes, including forecast and budget consolidation, monthly reporting, variance analysis, financial reviews, and enterprise performance analysis. The role coordinates inputs across Finance and business partners, maintains forecast documentation and controls, partners with Accounting during close, and manages and develops FP&A team members. It requires strong financial modeling, communication, process management, and cross-functional coordination skills.

Leads corporate FP&A, enterprise budgeting, forecasting, long-range planning, performance management, financial reporting, and executive decision support. Oversees FP&A systems, Adaptive Planning governance, Tableau dashboards, data governance, reporting automation, and business intelligence. Builds and develops a high-performing finance team while partnering with senior leaders, accounting, operations, commercial finance, and technology teams. Supports board, investor, and IPO-readiness reporting and controls.

Leads FP&A partnership with laboratory operations, developing cost-of-services and gross-margin forecasts, cost-to-serve models, capacity and labor productivity analyses, supply-chain economics, margin bridges, and operational KPIs. Evaluates business cases, savings initiatives, and investments while explaining operational variances and supporting executive and Board reporting. Partners with operations, procurement, supply chain, and BI teams to improve forecast accuracy, margin performance, and decision-making.

Manages marketing project intake, prioritization, planning, execution, reporting, and delivery across cross-functional teams. Coordinates campaigns, briefs, schedules, budgets, resources, approvals, risks, dependencies, and stakeholder communications. Maintains project records and dashboards using Microsoft 365, Smartsheet, Jira, and related platforms. Improves workflows, templates, governance, Agile delivery practices, and self-service resources while supporting reliable, on-time marketing execution.

Drives sales growth across an assigned region by acquiring new accounts, nurturing existing client relationships, achieving sales targets, conducting market research, preparing proposals and presentations, negotiating contracts, and analyzing sales performance. The role collaborates with marketing and product teams to communicate product benefits and adapt sales strategies to market trends.