Teams at Baylor Genetics

Lead cross-functional strategic programs spanning product development, clinical operations, laboratory improvements, IT, regulatory compliance, revenue cycle management, and digital platforms. Responsibilities include program planning, governance, budgeting, stakeholder communication, risk mitigation, resource coordination, executive reporting, regulatory compliance, and post-implementation reviews. The role requires extensive program management experience in healthcare, biotechnology, or regulated diagnostic laboratory environments.

Manages onboarding, engagement, retention, and issue resolution for existing clients. Provides white-glove support, conducts quarterly business reviews, monitors client activity, documents interactions in Salesforce, and represents customer feedback internally. Coordinates with sales, logistics, product, laboratory, and other cross-functional teams to deliver kits, resolve issues, manage timelines, and support client adoption and utilization.

Owns the Order to Result customer experience strategy, roadmap, and improvement portfolio from actionable order through result finalization. Translates patient, provider, and business needs into requirements and process improvements; prioritizes initiatives; coordinates cross-functional stakeholders across healthcare, laboratory, technology, and commercial teams; and leads implementation, adoption, measurement, and governance. The role influences senior leaders and drives outcomes without direct authority in a regulated healthcare environment.