Teams at Berkeley Research Group

Supports daily cybersecurity operations across cloud, identity, email, data, and endpoint environments. Monitors and investigates alerts, incidents, vulnerabilities, and suspicious activity; administers Microsoft security platforms; supports identity, email, cloud security, and access-control policies; coordinates remediation; maintains baselines, procedures, dashboards, and audit evidence; and contributes to incident response, risk assessments, control testing, and security improvements.

Build and own evaluation systems for AI products used in banking operations. Design representative tests, scoring criteria, expert-reviewed benchmarks, and automated comparisons across product versions. Investigate failures, verify accuracy and citations, assess safety, fairness, privacy, and human-review controls, and monitor live performance. Document evidence for release decisions, recommend improvements or restrictions, mentor colleagues, and support client proposals, estimates, recruiting, and implementation activities.

Serves as a client and user contact, providing product guidance, addressing inquiries, and supporting adoption. Develops expertise in product functionality and client policies, analyzes feedback and usage trends, identifies improvement opportunities, and communicates actionable insights to internal teams. Proactively helps mitigate engagement and product issues while supporting continuous product development and improved customer experience.