Teams at Billtrust

The Manager, Customer Support will lead a team in providing high-quality service delivery, leveraging AI and automation while developing staff for growth and performance improvement, ensuring exceptional customer experiences.

The role involves managing corporate accounts, driving upsell opportunities, delivering product presentations, and collaborating across teams to ensure customer satisfaction and growth.

The Customer Account Executive will manage and expand mid-market and corporate customer relationships, driving revenue growth through upselling SaaS solutions and ensuring value realization through strategic partnerships.