Teams at Blend

Leads and develops a high-performing technical support team, overseeing multi-channel service performance, SLAs, staffing, training, dashboards, and process improvements. Serves as a technical escalation point for API, integration, data, and production issues using SQL and log analysis. Partners with Engineering and Product on incident response, bug resolution, and product improvements while managing client relationships and strategic support initiatives.

Build and deploy secure business automations and integrations across SaaS tools, internal systems, and APIs. Partner with stakeholders to identify high-impact workflow improvements, apply AI and agentic patterns where appropriate, and establish scalable engineering practices for documentation, testing, access controls, secrets management, logging, and maintenance. The role also helps shape automation infrastructure and team standards while collaborating with security and IT leadership.

Own escalated IT support beyond Tier 1 while delivering Helpdesk projects from planning through completion. Responsibilities include troubleshooting macOS, Windows, endpoint, identity, and networking issues; identifying recurring ticket patterns; building AI-assisted and automated resolutions; managing tooling, fleet, and identity initiatives; documenting durable solutions; and collaborating with distributed teams. The role requires independent research, hypothesis testing, strong communication, and hands-on experience with modern endpoint, identity, and ITSM platforms.