Jobs at Blue Mantis

Designs cloud and enterprise IT solutions for prospective customers, conducts product demonstrations, develops technical proposals and statements of work, creates quotes, advises customers during sales, and supports transition into onboarding. The role requires strong cloud, networking, communication, presentation, and customer engagement skills, with experience across Microsoft 365, Azure, Google Cloud, and AWS.

Leads technical presales engagements for complex enterprise networking and network security solutions. Conducts client discovery, assesses environments, designs multi-domain architectures, develops cost models and proposals, supports RFPs, presents solutions, and coordinates handoffs to delivery. Serves as a senior advisor across Cisco, Juniper, Aruba, and Fortinet platforms, while mentoring architects and collaborating with sales, engineering, vendors, and delivery teams.

Drive new business and expand existing accounts by selling Blue Mantis solutions (Managed Services, Professional Services, Product Solutions, ServiceNow). Meet sales targets, develop territory/account plans, manage pipelines and forecasts, collaborate with technical teams and partners, prepare proposals and presentations, and ensure customer satisfaction and contractual fulfillment.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.