Teams at Bolt Farm Treehouse

Own the member relationship from onboarding through renewal. Lead onboarding, conduct check-ins, monitor engagement, resolve issues, support retention conversations, connect members with relevant opportunities, maintain accurate records, gather feedback, and improve the member experience using AI and automation while preserving a human, relationship-focused approach.

Leads the phone-sales team and owns commercial revenue performance across reservations, digital bookings, rebooking, referrals, upgrades, and guest enhancements. Responsibilities include coaching sellers, improving conversion and follow-up, forecasting revenue, analyzing profitability, coordinating cross-functional initiatives, and enhancing CRM, automation, attribution, and booking workflows. The role requires hands-on sales leadership and process improvement experience in a relationship-driven sales environment.

Designs and implements production automation systems, integrations, and AI-agent pipelines across business functions. Evaluates build-versus-buy decisions, establishes standards for testing, monitoring, documentation, and exception handling, improves system reliability, and measures operational value. The role also documents architectures, supports maintainability, and reviews other builders’ work.