Teams at Braintrust

Provides customer-facing technical support for hybrid and self-hosted deployments across AWS, Azure, and GCP. Responsibilities include debugging Kubernetes, Terraform, networking, IAM, TLS, performance, database, and reliability issues; leading incident response; contributing backend and infrastructure fixes; building diagnostics and health checks; maintaining documentation; and participating in on-call support.

Build and lead Braintrust’s post-sales organization across Professional Services, Technical Account Management, and Technical Enablement. The role owns onboarding, implementation, adoption, renewals, retention metrics, customer delivery, enablement programs, SOWs, playbooks, hiring, and post-sales P&L. It requires hands-on engagement with technical enterprise customers while developing scalable processes and partnering with Sales, Finance, Customer Experience, Engineering, and GTM teams. Customer travel may be required.

The Design Engineer will develop the core user experience, work closely with users to understand needs, and implement a design system alongside product and engineering teams.