Teams at Bugcrowd

Leads and develops Security Consultants while overseeing security submission triage, validation, escalations, and resolution. Provides application security expertise across web, network, cloud, or mobile domains; improves operations through metrics, automation, and process optimization; manages workloads; and partners with customers, leadership, and cross-functional teams. The role requires incident response and vulnerability management experience, technical mentorship, strong communication, and periodic travel for customer-facing and onsite events.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.

Lead architecture and full-stack development for greenfield products and major system changes. Design scalable APIs, UIs, integration services, and durable workflows; integrate SaaS systems, third-party applications, and production LLM capabilities. Document architectural decisions, ensure maintainable code, troubleshoot integrations, improve observability and automation, and mentor teams while driving scalable improvements in delivery and quality.